Well, I guess I've been lucky as my orders came through, if a bit delayed, and I haven't been overcharged. Their packing is seriously poor, but so far I haven't had any issues from that either.
Trouble With P&C Site (02/18/2017)
- Thread starter buroak
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I just dropped in to see what could justify 240 posts about just ordering from P&C!
To be honest, I've ordered from them many times and have had my share of issues, but they have always been more than satisfactorily resolved.
I have not ordered from them in a while. I see a lot of people are taking advantage of the sale. I am guessing that P&C are extraordinarily busy far beyond their ability to handle as between the FDA stuff and the sale, they are probably way more busy than ever before.
The website is screwed up. That is the webmaster's fault and they probably have no control over that. It'll get fixed.
I just tried logging in and got on with no problems.
Not making excuses but shit does happen. A little patience I think and I'm betting it all gets straightened out and more, to your satisfaction. You will get what you ordered and more and save money in the end. Duplicate charges refunded. I am betting these people have been absolutely swamped with orders and with web system problems are scrambling to do the best they can.
I have nothing whatsoever to do with the company. They have royally screwed up some of my orders as well, as I have noted here in the past--- all taken care of, and more.
If you have a food processor (spinning blades) that will usually grind coffee beans real nice.
To be honest, I've ordered from them many times and have had my share of issues, but they have always been more than satisfactorily resolved.
I have not ordered from them in a while. I see a lot of people are taking advantage of the sale. I am guessing that P&C are extraordinarily busy far beyond their ability to handle as between the FDA stuff and the sale, they are probably way more busy than ever before.
The website is screwed up. That is the webmaster's fault and they probably have no control over that. It'll get fixed.
I just tried logging in and got on with no problems.
Not making excuses but shit does happen. A little patience I think and I'm betting it all gets straightened out and more, to your satisfaction. You will get what you ordered and more and save money in the end. Duplicate charges refunded. I am betting these people have been absolutely swamped with orders and with web system problems are scrambling to do the best they can.
I have nothing whatsoever to do with the company. They have royally screwed up some of my orders as well, as I have noted here in the past--- all taken care of, and more.
If you have a food processor (spinning blades) that will usually grind coffee beans real nice.
I sent an email to the contact center manager over the weekend and got a response from her today.
They seem to know what they still need to send me. She mentioned some specific amounts to be charged and gave me a tracking number that will be used.
It remains to be seen exactly what I receive and what the total charges turn out to be, but it was nice to finally get a response from someone.
They seem to know what they still need to send me. She mentioned some specific amounts to be charged and gave me a tracking number that will be used.
It remains to be seen exactly what I receive and what the total charges turn out to be, but it was nice to finally get a response from someone.
Yeah, I placed an order with P and C and it was on or around March 7. It has been several business days and still getting the same old response, "your order has been picked, verifying the order, will ship in 24 to 48 hours". I got the same thing the day after the order was placed. I did place another order with another online retailer or sponsor of this website. Will see how that goes. I like the P and C website. Lots to look over and purchase. Maybe it is just a glitch on their part and it will clear up soon. In the meantime, it's a bummer. If the other website ships my order soon with no issues, then I will go through them for a while until P and C gets better.
We discussed this, and we didn't feel like anyone was trashing P&C. We do appreciate you pointing this out, but it would be quicker to just PM us, instead of us relying on checking each thread to see an issue. Unless a thread is really interesting or dangerous, I tend to not check back often.
My suggestion to folks is to give them phone calls, over and over till you get through.
My suggestion to folks is to give them phone calls, over and over till you get through.
I finally spoke via email to a wonderful manager there. She was extremely helpful and as we all know their computer system is really as mess. But she was able to give me some very good answers on why things were happening as they were for me. End result is I cancelled my original order and placed a new order that went through without any issues. PayPal was one of the culprits for my order. Nothing wrong with PayPal it was just a glitch between them and P & C.
Just wanted to let everyone know they really are trying to do their best to work things out. If you're unhappy now, wait and give them a chance in the future. A good company with good people that made a computer switch at the wrong time with a buggy system.
Just wanted to let everyone know they really are trying to do their best to work things out. If you're unhappy now, wait and give them a chance in the future. A good company with good people that made a computer switch at the wrong time with a buggy system.
I sent a message on facebook to p and c and the person responded. I gave them my order # and they replied with information. That was this morning. This afternoon I received an email saying my order shipped. Also, another email that explained the reason for the delays and issues. In that email they said they would work hard to make it up to the consumers. I have a tracking number to track the package. I also contacted the other online retailer and they shipped my package today with a tracking number. I was very patient with both retailers and nice. I will post again later when I actually have the packages opened and enjoying some smoke. I took the advice of someone else on this topic and contacted p and c through facebook. It worked like a charm; so far.
Received the second part of my IPSD order today from P&C and everything was fine. Was charged for the value of each shipment so it worked out for me. Box was even packed tight!
I guess I`m the only one who haven't received his order. Mine was placed on the IPSD. Although there was a charge on the day I made the order, I haven't seen it since then on my account. I called paypal and they told me the charge was canceled so whatever...
Well I haven't received anything from my Feb 20 order yet either. I just contacted them via facebook and they said that my "order is currently being put in a wave. When our warehouse picks orders they do so in waves of orders. So it should be picked relatively soon." That was about 3% more information than what is in the vague emails I receive every now and then.
That sounds to me like the pipe I ordered will not be included as it is now out of production and out of stock, I hope I'm wrong. Plus I just saw that all but one of the tins I ordered is on backorder. This is possibly (probably) the last order I make with P&C unless they magically make my order complete within the next month. Time will tell.
That sounds to me like the pipe I ordered will not be included as it is now out of production and out of stock, I hope I'm wrong. Plus I just saw that all but one of the tins I ordered is on backorder. This is possibly (probably) the last order I make with P&C unless they magically make my order complete within the next month. Time will tell.
The information you see about "backorder" in your account info is baloney. I ordered 40 tins that were shown this way in my account, and still are, but they're being delivered tomorrow, supposedly.
We understand that several hundred tins of War Horse Bar have been delivered to P&C. So its a matter of them getting them online.
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