Trouble With P&C Site (02/18/2017)
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I placed an order for half a dozen Dunhill tins last Monday. It arrived on that Friday. Easy Peasy. Hopefully they're back on track.
Stockin my shoppin cart as we speak and will probably place another order Friday or Saturday
Stockin my shoppin cart as we speak and will probably place another order Friday or Saturday
Yess...
I'm digging out the blending recipes and homebrew tobacco blend recipes to take advantage of this one. In my experience, P&C does well shipping bulks, even if it takes about 10-12 days to arrive (which is not wholly unreasonable, but in summer, might not be worth risking).
When was that video posted from the CI Pres ? I couldn't tell, and why didn't he do that in early March?
Stan, it was hosted on Youtube on April 3rd. I cannot speak to their timing. It usually takes time to relate train wrecks of this magnitude to a president. They likely thought their IT guys would have things up and running way sooner. IT is like voodoo. I understand them not understanding. I would have loved to have gotten an order in with 20% off, whether it was processed on time or not. I have more than enough tobacco to tide me over til it came in. I just could never get online to do an order.
The site works fine on my mac.
But, I can't stand the TOC for pipe tobaccos----bad user design, imho
SP's nav is much cleaner
But, I can't stand the TOC for pipe tobaccos----bad user design, imho
SP's nav is much cleaner
My continuing P&C IPSD weekend order saga:
I had a credit card charge from P&C this past week and got a tracking number from them. The charged amount matched what two of the missing tobacco items from my three IPSD weekend orders should have cost, so I thought that was what they were sending me.
That package arrived today. It contained no tobacco, just a bag of a different brand of coffee than was in the promotion. I don't care if they substituted a different brand of coffee, but they owed me three bags, not one, and they apparently charged me for two tobacco items which they did not ship.
I just wrote to the email address in the video that someone posted earlier explaining the issues.
I would like to be able to do business with them again, but I don't feel like I can until these orders are straightened out.
BTW, the coffee they sent me has a "best by" date of 3/15/17. I hope it ages as well as tobacco does.
I had a credit card charge from P&C this past week and got a tracking number from them. The charged amount matched what two of the missing tobacco items from my three IPSD weekend orders should have cost, so I thought that was what they were sending me.
That package arrived today. It contained no tobacco, just a bag of a different brand of coffee than was in the promotion. I don't care if they substituted a different brand of coffee, but they owed me three bags, not one, and they apparently charged me for two tobacco items which they did not ship.
I just wrote to the email address in the video that someone posted earlier explaining the issues.
I would like to be able to do business with them again, but I don't feel like I can until these orders are straightened out.
BTW, the coffee they sent me has a "best by" date of 3/15/17. I hope it ages as well as tobacco does.
The balance of my IPSD order arrived the middle of last week. Their IT gremlins then decided to do me a favor and sent another four tins of one of the blends I'd ordered. I offered to return them but they said not to worry about it.
I'll continue to do business with P&C. Recent comments suggest that the problems are now more or less localized to orders that were open when the upgrade was made and that new orders are processing correctly. Their customer service staff was pleasant throughout and my experience with P&C/CI over the past six years has been positive.
I'll continue to do business with P&C. Recent comments suggest that the problems are now more or less localized to orders that were open when the upgrade was made and that new orders are processing correctly. Their customer service staff was pleasant throughout and my experience with P&C/CI over the past six years has been positive.
Unfortunately, I think the case with a lot of companies these days is that they hire a web designer and you have good web designers and not so good. If there is a problem, they depend on the webmaster to try to fix it. The company's hands are tied.
Same with the ordering software; they buy third-party software prepackaged and when there is a bug, they depend on the software people to address it.
No one does anything themselves anymore, they all outsource to outside companies.
Same with the ordering software; they buy third-party software prepackaged and when there is a bug, they depend on the software people to address it.
No one does anything themselves anymore, they all outsource to outside companies.
"No one does anything themselves anymore, they all outsource to outside companies."
I outsourced all my smoking to Tamaribuchi Heavy Manufacturing Concern and Matsumura Fishworks. Just a quick call to Hokkaido if there's an issue. Improvement in home prefecture 1000%!
I outsourced all my smoking to Tamaribuchi Heavy Manufacturing Concern and Matsumura Fishworks. Just a quick call to Hokkaido if there's an issue. Improvement in home prefecture 1000%!
I ordered a pipe from them last Thurs or Fri, arrived today.
Last order of tobacco took 3 weeks because of their dilemma.
Felt sorry for them
Have used them for years & no problems.
Till the had their software problem
So happy I sold our business & we are retired now. (Most of the time)
Last order of tobacco took 3 weeks because of their dilemma.
Felt sorry for them
Have used them for years & no problems.
Till the had their software problem
So happy I sold our business & we are retired now. (Most of the time)
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