I'm a Director of Operations for a 50 store Quick Serve restaurant chain, with stores in NJ/NY/PA/VA/WV and MD. Maryland shut down restaurants and bars on Monday, but left open carry-out and drive-thru. Take out only, no dine-in. WV did the same on Tuesday evening. Today, VA said less than 10 guests at a time. So, I shut down the dining rooms in VA this evening. Sales are down 30% and I expect it to get worse. But, we're better off than fast casual and full service restaurants, so grateful for that. Managing changing standards has been a round the clock exercise since Friday. On Friday, our crisis team met and developed Current, Next and Future tactics. By Sunday, Future became current.
My wife works for our MD state government, they were ending the legislative session, scheduled for next week, but pulled the plug today, but still working (from home), so grateful there as well.
Over 400 died today in Italy, the new record. Scary stuff.