Stonehaven/jJ f Germain & Co. Customer support - draw your own conclusion

[pipebuddy]

Dean not sure I get your point in relation to my last post...I was saying Germain's response was positive and that the OP should have called John Germain instead of making this public.

 

[peckinpahhombre]

Yeah, but I don't get why John Germain went on about cellaring when that really wasn't the question being asked; the question being asked was about consistency of the blend.

 

[gecko13]

[/quote]Pick up the phone and talk to one another, like adults should.

+1 peck
Not generally directed to this original posting, but more so to Peck's; it is so true in many misunderstandings and squabbles these days. People don't talk to each other anymore.
I think you both got off to a bad start, and a phone call may have changed everything. It's too easy to piss someone off in an email or text when that is not even remotely the intent. The majority of communication is body language, tone, etc. All that is lost in text.
As a Deputy Sheriff probably half the dispute calls I go to are just because people can't or won't just talk to each other. That and silly crap over Facebook postings. Technology has moved many people to become social retards.

 

[peckinpahhombre]

I just phoned the number again and tried to punk him using an Arnold Scwarzenegger accent and asking if I could just buy " da Treacle".
He seemed peeved.
I may try my patented Bea Arthur voice next and ask if they have a Marijuanna blend or would consider making one on a special order basis.

 

[sablebrush52]

I just had this image pop into my mind of John Germain sitting in his office on the island of Jersey reading the Urban Dictionary while smoking a bowl.

Which leads quite naturally to the image of John Germain standing over the Stonehaven topping station and fapping about.
They'll label it "Special Edition" and it will sell out in a nanosecond.

 

[peckinpahhombre]

Thanks for that imagery Sable. I may never smoke the stuff again.

 

[warren]

I do enjoy the situation when two people speaking English can't understand what is being said. Had an English roommate, City of London copper, ask to borrow my rubber once. Shocked and stunned silence followed his request.
On point: I believe Mr. Germain made his disdain of someone who would mistreat his valued product very clear in his initial response. He also addressed the issue of consistency. Obviously he expects his "hand-made" blends to be inconsistent. A believer of "let the buyer beware" perhaps. Sufficient customers attest to his product and they might enjoy the "surprise" factor when opening a trusted blend for the first time.
Perhaps the adjective "eccentric" might apply to Mr. Germain. Eccentric and self-assured? Barmy? Whatever, his approach to customer satisfaction is refreshingly different. Not what one expects when making a complaint to a trained and glib customer service rep in this day and age.

 

[jmill208]

Which leads quite naturally to the image of John Germain standing over the Stonehaven topping station and fapping about.

Which explains this statement:

We produce hand-made products only. Your contents may vary. That is all

 

[jackswilling]

"I think he pretty much tells it like it is"
Exactly. I like their attitude.

 

[woodsroad]

Which leads quite naturally to the image of John Germain standing over the Stonehaven topping station and fapping about.

 

[settersbrace]

This may be the best thread ever on these forums!

 

[peteguy]

Germain isn't going to take responsibility for blend consistency or quality control of a bag that has been cellared.

I think the original poster chose his words poorly. He isn't really "cellaring" if it was bought in August. Lets say he purchased two bags in August and smoked thru one and is just now opening his second.
Funny response though - I gather Germain is tired of getting flack over being always out of stock and attributes it, to some extent, on American hoarders.

 

[graydawn]

Well said Sablebrush and Peck. Most entertaining.
What with such wit, irreverence, poor taste, and childishness, the playground is clearly open.

 

[brass]

Funny response though - I gather Germain is tired of getting flack over being always out of stock and attributes it, to some extent, on American hoarders.

I suspect that your analysis is spot-on.

 

[pipebuddy]

[/quote]Yeah, but I don't get why John Germain went on about cellaring when that really wasn't the question being asked; the question being asked was about consistency of the blend.

Dean, I could be wrong. But I think buddy was simply skating, or trying to.

 

[pipebuddy]

Or, even simpler: he really doesn't give a f*&%. Try Prince Charles's voice, next time you call them. It might work.

 

[pruss]

This may be the best thread ever on these forums!

OR
This may be the best undeleted thread ever remaining on these forums!
-- Pat

 

[gecko13]

I think you're onto something Pruss. Kevin must be busy on other tasks.

 

[admin]

I removed Mr. Germain's personal phone number from a few posts for his privacy after I was alerted to it.
Please do not re-post it.

 

[deathmetal]

Had a great email chat with JFG. His main concern seems to be the need to innovate. I spoke up for tradition, and suggested the idea of turning blends into franchises, e.g. Stonehaven -> Stonehaven Original, Stonehaven Extra-Strong, Stonehaven Latakia Blast, etc. (for example). Seems like a good fellow who loves his tobacco and I'm excited to try his blends.