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Stonehaven/jJ f Germain & Co. Customer support - draw your own conclusion

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jmatt

jmatt

Part of the Furniture Now
Aug 25, 2014
770
75
It' amazing how many people don't read.
The OP asked a question that had NOTHING TO DO WITH CELLARING. (sorry for shouting - but apparently no one reads if you don't).
The OP opened a bag of tobacco that was likely still newer than most tins on tobacconists' shelves. What does any of this have to do with cellaring? Nothing. Herr Germain went off on a tangent and was completely non-responsive to the question. Then this entire thread turns into a cellaring debate?
What the frapp people?
How about "In the past my bags of your product looked like Stonehaven. This bag looks and smells like Penzance. Did you at Germains make a change? Or could this perhaps have been mis-packaged?"

 
woodsroad

woodsroad

Lifer
Oct 10, 2013
12,914
21,609
SE PA USA
It' amazing how many people don't read.
The OP asked a question that had NOTHING TO DO WITH CELLARING. (sorry for shouting - but apparently no one reads if you don't).
The OP opened a bag of tobacco that was likely still newer than most tins on tobacconists' shelves. What does any of this have to do with cellaring? Nothing. Herr Germain went off on a tangent and was completely non-responsive to the question. Then this entire thread turns into a cellaring debate?
What the frapp people?
How about "In the past my bags of your product looked like Stonehaven. This bag looks and smells like Penzance. Did you at Germains make a change? Or could this perhaps have been mis-packaged?"
Click to expand...
Maybe he just needed to cellar it a bit longer.

 
warren

warren

Lifer
Sep 13, 2013
12,352
18,548
Foothills of the Chugach Range, AK
The original post did indeed mention cellaring. Mr. Germain mentioned cellaring in his response. So, cellaring naturally was included in responses.
After most decided that Mr. Germain was indeed one of a kind, the finest kind in my opinion, cellaring was all that was left if we wished to keep the entertainment going.
Threads morph, it's what they do. I doubt that I've ever seen a thread with more than a handful of responses that did not stray from the OP. That's the nature of a forum.

 
jmatt

jmatt

Part of the Furniture Now
Aug 25, 2014
770
75
Threads morph, it's what they do. I doubt that I've ever seen a thread with more than a handful of responses that did not stray from the OP. That's the nature of a forum.
Click to expand...
Fair enough. Carry on. :)

 
cosmicfolklore

cosmicfolklore

Lifer
Aug 9, 2013
35,226
81,150
Between the Heart of Alabama and Hot Springs NC
I know that I am using a lot of restaurant examples, but we go out to eat as a luxury... and I'm hungry. But, we have this one place down the road that always has a long wait to get in, and someone had blasted them on the town Facebook page. "The food sucked, the wait staff was slow, and it was the worst everything." In no time everyone was blasting the OP,

"Yes they suck. Shut up and please stop going, so there won't be as long of a line to get in."

"Your little trick to get us to not go there isn't working."
A maker like Germains could literally wipe his a$$ on every complaint and return it, and there would still be people lining up to buy their most amazing blends.

 
jmill208

jmill208

Lifer
Dec 8, 2013
1,089
1,175
Maryland USA
A maker like Germains could literally wipe his a$$ on every complaint and return it, and there would still be people lining up to buy their most amazing blends
Click to expand...
Come to think of it, I haven't seen any FS Stonehaven posts or FS Penzance posts on the forums due to Mr. Germains curmudgeonly response. Maybe 'the community' isn't all that upset?

 
peckinpahhombre

peckinpahhombre

Lifer
Dec 24, 2012
7,195
462
Why in such a rush to close it? People do that too quickly here. If the thread bothers you then stop reading it.
I prefer it when threads are allowed to run their natural course and die a natural death.
I am excited to see where this one goes.

 
sablebrush52

sablebrush52

The Bard Of Barlings
Jun 15, 2013
20,991
50,267
Southern Oregon
jrs457.wixsite.com
Come to think of it, I haven't seen any FS Stonehaven posts or FS Penzance posts on the forums due to Mr. Germains curmudgeonly response. Maybe 'the community' isn't all that upset?
Click to expand...
That about sums it up. Besides, I don't see Mssr. Germain's response as particularly curmudgeonly at all. He actually offered direct contact and a willingness to have a conversation. That's pretty remarkable in this day and age of customer disservice.

 
jackswilling

jackswilling

Lifer
Feb 15, 2015
1,777
24
"Why in such a rush to close it? People do that too quickly here. If the thread bothers you then stop reading it."
Completely agree. Like the Joker said "why so serious?"

 
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