PipesAndCigars.Com: Are They Trustworthy?

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woodsroad

Lifer
Oct 10, 2013
12,927
21,675
SE PA USA
Here's the deal...
P&C is a big company which sells products to thousands of pipe and cigar smokers. Probably 10s of thousands. Just because a few forum members have had problems with them doesn't make them a bad company trying to rip-off customers.

Do they occasionally have customer service problems? Yes. But name me one other large business that doesn't screw up occasionally. The post office is constantly screwing up but people still use them. I've also had problems with FedEx, UPS and DHL.

As for P&C, I have ordered from them when I see something I'm looking for. I have never had a problem with them.
There’s a glaring omission to this argument. It ignores the fact that there are several other large etailers that carry a similar quantity of nearly identical merchandise.

Complaints about them are rarely heard.
 

khiddy

Can't Leave
Jun 21, 2024
406
2,273
South Bend, Indiana
blog.hallenius.org
For reference, I placed orders yesterday afternoon with both smokingpipes and pipesandcigars. Smokingpipes sent me an email last night that my items had shipped. Still waiting to see a notification from P&C.

By the way, it’s also important to note that P&C is owned by Scandinavian Tobacco Group, the same parent company that also owns CigarBid and now MacBaren.
Update: My order from PipesAndCigars arrived yesterday via USPS (as did the order from SmokingPipes). Both orders were complete and problem-free. The P&C order arrived in two boxes, as I had ordered four pounds of "Best of the Rest English," which was rather bulky, if relatively light.

Interestingly, I did get an order confirmation email from P&C immediately after placing the order, but the order *still* doesn't show up in my online order history on their site (and thus no shipping info was provided, either). Just another data point that their tracking system is entirely worthless, even if the actual order delivery was fine and efficient.
 

lupy1234

Starting to Get Obsessed
Jul 3, 2023
162
478
Hanover, PA
I made another order a few days ago and it arrived yesterday. Good prices on what I want. So, I am happy. I do order from P&C, TP,SP, WCC, Grove Pipe, KBV, Payless and Story Teller. Just who ever has the best deals on what I want or in stock items.
 

WirelessSmoke

Starting to Get Obsessed
Jul 14, 2024
182
2,591
New England
I ordered from them once and had zero issues. I sent them an email at one point as well, and received a reply pretty quickly. Based on those experiences I would buy from them again, and consider them trustworthy until proven otherwise. They seem to have sales regularly, and what I'd consider fair prices. They'll also send a printed catalog to you if requested which is rare these days. It's not a full catalog but a good sampling of what they offer.
 

irishearl

Lifer
Aug 2, 2016
2,278
4,098
Kansas
I ordered from them once and had zero issues. I sent them an email at one point as well, and received a reply pretty quickly. Based on those experiences I would buy from them again, and consider them trustworthy until proven otherwise. They seem to have sales regularly, and what I'd consider fair prices. They'll also send a printed catalog to you if requested which is rare these days. It's not a full catalog but a good sampling of what they offer.
Really? Never had them reply to my e-mails.
 
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samb

Starting to Get Obsessed
Aug 25, 2024
110
275
Texas
They look a lot like cigars international which I believe was bought out by STG. Unless it’s just significantly cheaper on p&c I probably wouldn’t order from them. Same as with cigars international, I used to use them all the time but after they sold out it’s only if it’s significantly cheaper.
 
Dec 6, 2019
5,176
23,792
Dixieland
They look a lot like cigars international which I believe was bought out by STG. Unless it’s just significantly cheaper on p&c I probably wouldn’t order from them. Same as with cigars international, I used to use them all the time but after they sold out it’s only if it’s significantly cheaper.

My understanding is that CI and P&C are one and the same.
 

Sobrbiker

Lifer
Jan 7, 2023
4,225
55,426
Casa Grande, AZ
Trustworthy?
Does this look like any Consiston Cut Plug you’ve seen?IMG_0611.jpeg
(Tasted like an acrid RYO).
They offered to refund, only if I drove to UPS after I specifically requested USPS so I wouldn’t have to burn gas.
Then I decided not to return, I’d rather eat the expense than have them turn around and misrepresent it to another poor sap.

As I said above, tins on a screaming good sale only from here on out.
 
Dec 6, 2019
5,176
23,792
Dixieland
Trustworthy?
Does this look like any Consiston Cut Plug you’ve seen?View attachment 332576
(Tasted like an acrid RYO).
They offered to refund, only if I drove to UPS after I specifically requested USPS so I wouldn’t have to burn gas.
Then I decided not to return, I’d rather eat the expense than have them turn around and misrepresent it to another poor sap.

As I said above, tins on a screaming good sale only from here on out.

What is it, you reckon?