PipesAndCigars.Com: Are They Trustworthy?

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woodsroad

Lifer
Oct 10, 2013
13,913
26,266
SE PA USA
As @anthonyrosenthal74 says, it's hit or miss.
I've placed and received many orders from the STG conglomerate in Bethlehem with zero problems. In fact, they once posted a 10% discount code to a Facebook group, which I used to buy five pounds of McClelland flakes. Turned out it was actually a 100% discount code. I didn't see it until I got my email receipt, so I called them and let them know about it. My order arrived a week later. I called to ask if they wanted me to return it and they said to keep it. So...not all bad. But the lawyer thing was inexcusable.
 

Briarcutter

Lifer
Aug 17, 2023
1,324
7,349
U.S.A.
P&C sicked a lawyer on me for what they claimed was failure to pay. I found the receipts and sent them to P&C, but they still pursued the matter. I talked to the law firm, sent them the receipts, case closed. The lawyer intimated that this was a common tactic of P&C. I guess enough people just pay the bill (twice) rather than go around in circles with their customer service and collections law firm.

Is STG/P&C/CI just inept, or is this intentional?
What I don't understand is how you could place an order without having it paid for🤔
 

TriedPiper

Starting to Get Obsessed
Oct 23, 2024
228
153
Western NY
Okay, so I called P&C this morning and talked with a CS Rep. I was told that the hold could take UP TO 45 days to fall off from my PayPal account. The 45 days does not include Saturdays or Sundays.

I wish that I would have learned this earlier in my conversations. Will try again in 2 weeks and report back. (March 6, 2025)
So after waiting 45 days (not including Saturday and Sundays) I still have not received a refund. I went ahead and filed a case with PayPal. PayPal says they contacted P&C for more information and that they are waiting for P&C's response.
 

irishearl

Lifer
Aug 2, 2016
2,381
4,311
Kansas
P&C sicked a lawyer on me for what they claimed was failure to pay. I found the receipts and sent them to P&C, but they still pursued the matter. I talked to the law firm, sent them the receipts, case closed. The lawyer intimated that this was a common tactic of P&C. I guess enough people just pay the bill (twice) rather than go around in circles with their customer service and collections law firm.

Is STG/P&C/CI just inept, or is this intentional?
Final and best reason to never give them any business.:mad:
 
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Briar Lee

Lifer
Sep 4, 2021
6,516
22,502
Humansville Missouri
I guess Pipes and Cigars must know I’m the most high powered lawyer within a mile’s radius of Bug Tussle.

Because for ten years and multiple orders if I ever had a problem with them I’ve plum forgot about it.

And if they patronize lawyers to collect past due bills then bully to them, except I cannot imagine a lawyer stooping so low as to beg money from a tobacco addict.

That reminds me of an old song, but most of life does.

Daddy and the Wine

 
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Briarcutter

Lifer
Aug 17, 2023
1,324
7,349
U.S.A.
Ok,
I guess Pipes and Cigars must know I’m the most high powered lawyer within a mile’s radius of Bug Tussle.

Because for ten years and multiple orders if I ever had a problem with them I’ve plum forgot about it.

And if they patronize lawyers to collect past due bills then bully to them, except I cannot imagine a lawyer stooping so low as to beg money from a tobacco addict.

That reminds me of an old song, but most of life does.

Daddy and the Wine

I give up, I have to ask......who's that in your avatar???
 
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Briar Lee

Lifer
Sep 4, 2021
6,516
22,502
Humansville Missouri
Ok,

I give up, I have to ask......who's that in your avatar???

Some people might have always been commenting on my resemblance to Archibald Clark Kerr who was Lord (later Baron) Inverchapel (who claimed to be tougher than Hemingway) with his shockingly young and ravishingly beautiful Chilean heiress wife so I just used his photo instead of mine.


Little did he know he could have just strolled over to Bertram’s or placed an order with Bob and Helen Marx and received a $25 pipe instead of some cheap $15 British import.
 
Last edited:

Briarcutter

Lifer
Aug 17, 2023
1,324
7,349
U.S.A.
Some people might have always been commenting on my resemblance to Archibald Clark Kerr who was Lord (later Baron) Inverchapel with his shockingly young and ravishingly beautiful Chilean heiress wife so I just used his photo instead of mine.


Little did he know he could have just strolled over to Bertram’s or placed an order with Bob and Helen Marx and received a $25 pipe instead of some cheap $15 British import.
Thank you, I didn't know. The mystery is solved😊
 
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pantsBoots

Lifer
Jul 21, 2020
2,516
9,843
No, Pipes & Cigars is not trustworthy. Most online tobacconists offer consistently great customer service and clear communication throughout the order and delivery process. Pipes & Cigars has neither. For that matter, I would avoid Thompson Cigar and Cigars International for the same reason.

There are plenty of good sources left, including Smoking Pipes, Watch City Cigar, LJ Peretti, and Mars Cigar. Forewarned is forearmed.
 

SpuddsBuckley

Might Stick Around
Nov 26, 2024
54
80
No, Pipes & Cigars is not trustworthy. Most online tobacconists offer consistently great customer service and clear communication throughout the order and delivery process. Pipes & Cigars has neither. For that matter, I would avoid Thompson Cigar and Cigars International for the same reason.

There are plenty of good sources left, including Smoking Pipes, Watch City Cigar, LJ Peretti, and Mars Cigar. Forewarned is forearmed.
Love Watch City! Thanks for the other recs too.
 

woodsroad

Lifer
Oct 10, 2013
13,913
26,266
SE PA USA
Some people might have always been commenting on my resemblance to Archibald Clark Kerr who was Lord (later Baron) Inverchapel (who claimed to be tougher than Hemingway) with his shockingly young and ravishingly beautiful Chilean heiress wife so I just used his photo instead of mine.


Little did he know he could have just strolled over to Bertram’s or placed an order with Bob and Helen Marx and received a $25 pipe instead of some cheap $15 British import.

From Wikipedia:

Personal life​

Kerr's personal life has been described as colourful. A bisexual,[18] as a young diplomat he lived in Washington with Major Archibald Butt (a military adviser to President Taft), and Butt's partner, the artist Frank Millet. When he returned to the city 35 years later as British ambassador, he raised eyebrows "by going to stay in Eagle Grove, Iowa, with a strapping farm boy whom he had found waiting for a bus in Washington".[19]

While stationed in Moscow, Kerr took a liking in Evgeni [later Eugene[20]] Yost, a 24-year-old Volga German embassy butler who had got into legal trouble. At Kerr's personal request, Stalin granted him permission to leave the Soviet Union to become Kerr's masseur and valet. Kerr jokingly referred to Yost as "a Russian slave given to me by Stalin".[21]

A close confidant of the Kaiser's sister in the years before the Great War, he was also a disappointed suitor of the Queen Mother before his marriage, divorce and remarriage to a Chilean woman 29 years his junior. Politically on the left, a noted wit and unconventional in manner, he was sometimes suspected of excessive understanding for the Soviet position. His biographer, Donald Gillies, considered the rumoured pro-Soviet sympathies to be highly unlikely.[citation needed]

He is best remembered in the public imagination for a much reproduced note he is said to have written in 1943 to Lord Pembroke while he was Ambassador to Moscow.[22] A copy of the letter was published in The Spectator in 1978 with the comment that "an acquaintance has been delving among the Foreign Office records for the war years".[23]


"My Dear Reggie,
In these dark days man tends to look for little shafts of light that spill from Heaven. My days are probably darker than yours, and I need, my God I do, all the light I can get. But I am a decent fellow, and I do not want to be mean and selfish about what little brightness is shed upon me from time to time. So I propose to share with you a tiny flash that has illuminated my sombre life and tell you that God has given me a new Turkish colleague whose card tells me that he is called Mustapha Kunt.
We all feel like that, Reggie, now and then, especially when Spring is upon us, but few of us would care to put it on our cards. It takes a Turk to do that.
Sir Archibald Clerk Kerr,
H.M. Ambassador"

In 1929, he married a woman belonging to the Chilean aristocracy, María Teresa Díaz Salas, of Santiago, Chile, the daughter of Javier Díaz Lira and Ventura Salas Edwards. He died in July 1951, aged 69. The barony died with him, as he had no children.[2]
 

infectedpsyche

Can't Leave
Oct 9, 2024
380
8,789
35
West Tennessee
This may have already been stated but whatever you do with P&C, DO NOT PAY WITH PAYPAL!!

With the impending doom of Sutliff back in November, I ordered a heap of Eastfarthing (12 tins total) to net their free shipping plus it was roughly $8/ea at the time. They shipped me 8 of 12 and placed the other 4 on backorder. A month later, they called me and asked about keeping my backorder open, I obliged. Another month went by and they did it again in January, I kept it open again with fingers crossed. In February however, they called me a third time to claim that my PayPal transaction had lapsed, that my backorder was canceled and that I now owed them for the 8 tins plus a shipping fee.

PayPal had already cleared my bank for all 12 tins! I had to deal with a rude person in their accounting team, provide screenshots from PayPal AND my bank to prove this and then wait on them to verify the funds were already on their side. It took almost a week for them to see that they actually owed ME a refund for the 4 tins I never received.

The whole debacle left a bad taste in my mouth and I don't see them getting my business again.
 

irishearl

Lifer
Aug 2, 2016
2,381
4,311
Kansas
This may have already been stated but whatever you do with P&C, DO NOT PAY WITH PAYPAL!!

With the impending doom of Sutliff back in November, I ordered a heap of Eastfarthing (12 tins total) to net their free shipping plus it was roughly $8/ea at the time. They shipped me 8 of 12 and placed the other 4 on backorder. A month later, they called me and asked about keeping my backorder open, I obliged. Another month went by and they did it again in January, I kept it open again with fingers crossed. In February however, they called me a third time to claim that my PayPal transaction had lapsed, that my backorder was canceled and that I now owed them for the 8 tins plus a shipping fee.

PayPal had already cleared my bank for all 12 tins! I had to deal with a rude person in their accounting team, provide screenshots from PayPal AND my bank to prove this and then wait on them to verify the funds were already on their side. It took almost a week for them to see that they actually owed ME a refund for the 4 tins I never received.

The whole debacle left a bad taste in my mouth and I don't see them getting my business again.
Yup, they've been a mess for quite a while now and I don't think it's worth taking the risk with them.
 

woodsroad

Lifer
Oct 10, 2013
13,913
26,266
SE PA USA
This may have already been stated but whatever you do with P&C, DO NOT PAY WITH PAYPAL!!

With the impending doom of Sutliff back in November, I ordered a heap of Eastfarthing (12 tins total) to net their free shipping plus it was roughly $8/ea at the time. They shipped me 8 of 12 and placed the other 4 on backorder. A month later, they called me and asked about keeping my backorder open, I obliged. Another month went by and they did it again in January, I kept it open again with fingers crossed. In February however, they called me a third time to claim that my PayPal transaction had lapsed, that my backorder was canceled and that I now owed them for the 8 tins plus a shipping fee.

PayPal had already cleared my bank for all 12 tins! I had to deal with a rude person in their accounting team, provide screenshots from PayPal AND my bank to prove this and then wait on them to verify the funds were already on their side. It took almost a week for them to see that they actually owed ME a refund for the 4 tins I never received.

The whole debacle left a bad taste in my mouth and I don't see them getting my business again.
Yes, this is very similar to what happened to me, except that, after providing proof of payment, they moved my account to collections.
 

Briarcutter

Lifer
Aug 17, 2023
1,324
7,349
U.S.A.
Even though my last experience with PC was acceptable, not sure I'd use them again. A few red flags keep popping up and other's experiences carry weight. I don't need to deal with the frustration others have. I've never had a bad experience with SP so may as well stick with them.