I guess I'll take the bait, this time around. So, enjoy.
I was among those who talked about Dunhill to bad mouth them with confidence without knowing what they were talking about: I didn't own one.
Then, one day, after 33 years in pipe smoking, very disappointed by several other brabds, I decided to buy a new one.
Quickly, I bought another. And another. And another. Now, I own 28. I don't smoke any other brand because I immediately see the difference.
Not estates. To which God knows what was done to them by the previous owners.
Right,
@Chasing Embers?
So you, and others, can also criticize and laugh at my assessment but the reality is you guys don't know what you're talking about.
Buy a couple of new ones and then you'll be in a position to say whatever you want about them.
So, I've had my fill with people that pass judgement and have no clue what they are talking about.
As for customer service supposedly gone down the drain mentioned by someone (was it Sables?), I also disagree.
I recently bought 2 White Spot, 1 had scratches, the other one didn't pass a pipe cleaner.
I also joined another one which the stem, for some reason, was oxidized upon purchase.
Was it the factory, or the dealer? Who knows.
Yeah, stuff happens, they're made by humans.
The difference is in the way the issues are dealt with.
I contacted the factory, explaining the issues.
They replied quickly to my email (within 30 min.) and took charge of the situation.
They sent a courier (DHL) to my house, free of charge, the very next day.
3 days after they were received by them, I was told they were fixed and ready to go back.
And they were dropped at my house by the same courier, again, free of charge.
I am truly satisfied by their corrective measures and the way they handled things.
Try to beat that. They stand by their product and do still honor their guarantee, contrary to many others that say 'ah we're so sorry' and then tell you to go pond sand.
That is also what you're buying into when you purchase a new White Spot. A 2 year warranty.
They will fix the problem or replace the pipe. And they won't make you wait.
Now.
Next time you wanna talk about the White Spot, know what you're talking about.
Or shush it.