First, I have not closed any threads because they were just discussing mold at C&D. I closed threads once the posters had just started to bash the company without contributing anything helpful or furthering the discussion. We had a couple of posts made late at night that were closed because they were made by brand new members that had just posted inflammatory youtube videos, obvious trolling behavior. We mods have never been instructed to just remove any threads that were critical of sponsors. All posts that were removed have had something that qualified for closing or removal stated within forum rules. And, as usual, if you have an issue with moderation of the forums, it is against the forum rules to state as much publicly, take it up the mod of your preference. This is just to keep some sanity within the forums, plus it's in the rules "period".
I had the pleasure of talking with Ted of C&D on the phone last week. We discussed the mold issue, and maybe I can better help clarify the issue.
Now, this was not an issue with the Red Carolina Virginias in particular. They were trying a new anti-mold agent that was designed for them that would take care of a range of PH issues ranging from Perique blends to burleys. Obviously, it didn't work as well as they would have hoped. On average, every tobacco company will potentially see mold issues in 1 out of 1000 tins. But, the failure rate of this new anti-mold agent was about 7-12 out of 1000, which has had the new phenomena of being documented by online forums, which might be leading to an exaggeration of the mold issue. C&D did not say this, but this was my assumption after given the numbers. The posts online have not been an adequate reflection of how many tins have been actually reported to C&D or retailers. For every tin with mold, hundreds have been
Has this been fixed? Yes, they now use a combination of the old anti-mold agents and the new ones. However, C&D wants to be known as one of best tobacco companies and will continue to honor exchanges.
Suggestions that C&D are doing nothing or not enough are just complete speculation, unfounded, and potentially unfair. If anyone has an issue, as always it is better to just address the company directly than to expect a company to happen to see your post and then come on a forum to help you. I know, I know, sometimes we like to have an excellent reason to make a post that will lead to invigorating discussions. I am guilty of this also. But, just know that this company is doing it's best, IMO, to resolve the issue and restore consumer confidence.
It is not an issue that has an easy one blurb response, because the numbers the company sees and forum posts don't add up, which can lead to speculations, assumptions, and eventual myths, like the Red Virginia assertion.
My suggestion is that if you have a problem or an unresolved fear about a C&D product, please contact the company that you purchased the product. If you just post a picture and never contact anyone, you are not really helping anyone, especially yourself.
Now, I am packing some Temple Bar into my stacked Becker dublin and enjoying a mold free GLP smoke. Hopefully, you now better understand...
I had the pleasure of talking with Ted of C&D on the phone last week. We discussed the mold issue, and maybe I can better help clarify the issue.
Now, this was not an issue with the Red Carolina Virginias in particular. They were trying a new anti-mold agent that was designed for them that would take care of a range of PH issues ranging from Perique blends to burleys. Obviously, it didn't work as well as they would have hoped. On average, every tobacco company will potentially see mold issues in 1 out of 1000 tins. But, the failure rate of this new anti-mold agent was about 7-12 out of 1000, which has had the new phenomena of being documented by online forums, which might be leading to an exaggeration of the mold issue. C&D did not say this, but this was my assumption after given the numbers. The posts online have not been an adequate reflection of how many tins have been actually reported to C&D or retailers. For every tin with mold, hundreds have been
Has this been fixed? Yes, they now use a combination of the old anti-mold agents and the new ones. However, C&D wants to be known as one of best tobacco companies and will continue to honor exchanges.
Suggestions that C&D are doing nothing or not enough are just complete speculation, unfounded, and potentially unfair. If anyone has an issue, as always it is better to just address the company directly than to expect a company to happen to see your post and then come on a forum to help you. I know, I know, sometimes we like to have an excellent reason to make a post that will lead to invigorating discussions. I am guilty of this also. But, just know that this company is doing it's best, IMO, to resolve the issue and restore consumer confidence.
It is not an issue that has an easy one blurb response, because the numbers the company sees and forum posts don't add up, which can lead to speculations, assumptions, and eventual myths, like the Red Virginia assertion.
My suggestion is that if you have a problem or an unresolved fear about a C&D product, please contact the company that you purchased the product. If you just post a picture and never contact anyone, you are not really helping anyone, especially yourself.
Now, I am packing some Temple Bar into my stacked Becker dublin and enjoying a mold free GLP smoke. Hopefully, you now better understand...