Usually TP is very fast for me, customer service has been great as well. They called me just to make sure it was okay that one of the two Rattray's Exotic Passion tins had a slight dent on the top as they only had those two left in stock. Didn't bother me any.
With the Cringle Flake order it looks like they got the label made on Dec. 1 but didn't get them to USPS until yesterday evening. Probably had a lot of orders to send out all at once so I can't blame them, and it feels silly to complain about an extra few days shipping time!