P&C Issue Question

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craig61a

Preferred Member
Apr 29, 2017
1,244
6,447
I’ve never had any issues with tobacco orders from them, but pipes are a different story.

When they’ve had some outstanding deals on pipes I’ve placed orders and 60% of the time they’ve cocked it up. Either the wrong item, which by the time it arrives and is noticed, the item is sold out and no longer available, or I’m billed for the item and it’s not in the box.

Customer service is hit or miss... and the last I had to deal with them it was mostly miss. They don’t respond to messages on their system. For items they hadn’t shipped but billed me for took several weeks to get a refund for.

A few years back the customer service people I dealt with were pretty good. They must have gotten fed up and left...
 
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Reactions: tomnernas2ndson
Dec 27, 2011
147
179
Nebraska
I had 10 plus orders arrive with no problem. Then, in the last 6 months, issues. The first was an order for several tins of St. Charles, which I paid for, and was contacted a week later and advised they ran out of stock. The second was recently when I ordered a few bags of Admirals Choice. I was supposed to get free Sutliff Leather pouches with them. The tobacco arrived but not the pouches. I called them several times during the week, only to be told they were temporarily closed. I also filled out the customer contact form, and never received a reply over 2 weeks. It was disheartening as I had good luck. I'll give them one more week to resolve the issues then move on. I ordered instead from the Storytellers Pipe, and received everything I wanted at a lower price. I'll see how it all pans out.
 

Jwebb90

Member
Feb 17, 2020
272
1,386
One of the big reasons I do not order from P&C is their website layout. The site could use a serious redesign.
 

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Jwebb90

Member
Feb 17, 2020
272
1,386
One of the big reasons I do not order from P&C is their website layout. The site could use a serious redesign.
 
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Reactions: SoddenJack

cigrmaster

Preferred Member
May 26, 2012
15,537
15,040
United States
For a couple of years the only thing I have purchased from PC has been BJ Long pipe cleaners and Obidsian Stem Oil Cleaner.

PC has best price on the BJ Long Tapered 80 count and 100 Tapered fluffy cleaners. In the last few weeks I saw they had a sale on a IM Corona Piepmaster I had not seen before. It was a silver unit with a BurlWood piece on the front of it.Normal price was 170 or so. I saw they had one for 113.00 when I ordered my 20 packs each of fluffy and bristle cleaners I ordered it at the same time as the pipe cleaners and was surprised when the lighter was not in the same package.

I gave it a week or so and it finally showed up in fine condition. A week later I got the urge to buy another as they listed only one left. It only took maybe 5 days for the next one to show. It was packaged fine and it still only showed one left. I looked around the web for another week or so and only found one other and it was 170 something. I took a look at PC and they still had one listed at 113.00 so I just grabbed it figuring the Pipmasters could go the way of the dodo fairly soon. I have no plans on selling any, I just have a lighter fetish.
 

pipebaum81

Preferred Member
Nov 23, 2014
670
229
Through the years I haven't had problems with P&C but I have never bought a pipe from them either. Frankly I feel that their pipe retail efforts are dreadful. Their photos are nearly useless. I have been most pleased with their loose tobacco sales as I have never had one go back order and shipping is a near non issue for a ziplock of tobacco.

I highly encourage forum members to look to the left section of your browser and click one of the sponsors. They are good and helpful and I won't shop anywhere else....................................................was that it? Is that what I was supposed to say?
 

kola

Preferred Member
Apr 1, 2014
843
922
I've never had any probs with pipe or tobacco purchases from them but I don't use them that often.
 

PipesRock

Member
Jan 21, 2020
225
1,441
Florida
I have an order "processing" on their site currently. 8 of 9 tins arrived fine but one is back ordered. Appropriate emails about "will ship remaining one when available" etc... I'm checking weekly and as long as the order reflects "processing" I'm OK with it. This is the 1st time it's happened in 8ish orders so not like every other shipment is messed up to me at least.
Got the back ordered tin all OK so I'm still satisfied.
 

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