mrwestminster: the only problem I've had with them is their automatic back-ordering, which might hurt you if you're here for a short time. Happened to me: I placed an order to be delivered to the hotel where I was staying for one week in the US, and when I received it, there was tobacco missing. I called them, and was told that the tobacco was back ordered, and they'd send it to me as soon as it was available. But I didn't have that time, as I was flying back in a few days. If they'd told me beforehand, I'd have bought it elsewhere.
Apart from that, no major issues. But it left a bad taste, and I only order with them either when they have a very good deal, or on tobacco that only they carry.