Guys:
I have well over 30 Petersons, many I bought from a wonderful local shop that happened to have about 15 new Petersons stuck in a drawer for years that the old owner forgot about. Some Sherlock Holmes, a Kinsale XL 30 and so forth. I can say that the quality of these pipes are exquisite and what a Peterson was meant to be. A few Sherlock Holmes are my favorite smokers. I usually get the new St. Patty Day Pipes except for 2018. Some of those, especially my 2017 XL102 are some of my nicest Pipes. However, as of late, I too have had some QC issues with Peterson and I can say that everytime, Smokingpipes.com has dealt with it immediately and to my satisfaction; EVERYTIME!! Its sad that a few past sour eggs could tarnish such a fine old brand. I have lots of Savinelli's too and I've never had anything but a perfect pipe from Savinelli. But, I guess they all have issues...
And Piper, I would have sent hat back...
Good luck!
Dan