Thank you everyone for your responses, it seems my thread has hit a sensitive spot with some people. Do not get me wrong, I am not trying to drag Peterson through the mud and I am grateful for the responses of their representatives.
While I do not agree with the production and quality of the received product, regardless of on whose watch it was made, I appreciate the honesty and efforts made to get to the bottom of this. The customer service response by e-mail is another chapter, for me - and this is a very subjective and personal opinion - it was simply not professional enough considering a customer actually takes the time and gives feedback when he could have just returned the pipe to the seller for a refund.
Nevertheless, I will be returning the pipe - I'm just not 100% satisfied with it and for the money spent the flaws are not acceptable to me.
@olkofri : it's a non-filtered pipe.