Is Tobaccopipes.com Owned By Sutliff?

[sfduke]

I believe they were a small, private shop prior.

TP when it was based in FL was a small e-commerce business with a wholesale side.

When Sutliff bought a majority stake in TP, the operations were moved to Richmond, VA. Some staff relocated but the original TP owners are still involved as a minority and are in FL.

Had an opportunity to meet up with Ben during the CORPS Richmond show. TP operates from the second floor of the Sutliff building and we only got to see the shipping area on the first floor during the Sutliff tours.

My understanding is TP is operated independently from the Sutliff operations including separate inventory.

 

[Ahi Ka]

I’ve only dealt with him via email but Ben is a legend.

 

[HawkeyeLinus]

I do but this is a good reminder for everyone.

Feel kind of dumb for not clicking through those before, just did and saw some sites I didn't know about and some things of interest!

 

[Jimmy_Jack]

TP when it was based in FL was a small e-commerce business with a wholesale side.

When Sutliff bought a majority stake in TP, the operations were moved to Richmond, VA. Some staff relocated but the original TP owners are still involved as a minority and are in FL.

Had an opportunity to meet up with Ben during the CORPS Richmond show. TP operates from the second floor of the Sutliff building and we only got to see the shipping area on the first floor during the Sutliff tours.

My understanding is TP is operated independently from the Sutliff operations including separate inventory.

Yeah the separate working operations makes sense. Protects them.

 

[Peter Peachfuzz]

I don't care who's behind the kitchen doors.. as long as the bagels continue to be good.

 

[Paul Woe]

STC Holdings, a sister company to Sutliff, I placed my 1st order from them got an invoice and paid it now they are trying to extort more money from me before they ship the stuff I paid for. And paypal is trying to force me to join them and give them all kinds of personal info which I refused to do. I will NEVER order from them again

 

[Jimmy_Jack]

STC Holdings, a sister company to Sutliff, I placed my 1st order from them got an invoice and paid it now they are trying to extort more money from me before they ship the stuff I paid for. And paypal is trying to force me to join them and give them all kinds of personal info which I refused to do. I will NEVER order from them again

Need more context. This is a strange post.

 

[Paul Woe]

Customer service is still exceptional. I placed an order on Friday. They emailed me today that 6 of the tins were out of stock. They asked if I wanted something else in the same range. I change the tins to ones that were $3 a tin more and told them I would pay the difference. They said sorry for the inconvenience and covered the change.

 

[Paul Woe]

owned by STC Holdings, a sister company to Sutliff in Richmond, Va. I placed my 1st order from them got an invoice and paid it now they are trying to extort more money from me before they ship the stuff I paid for. And paypal is trying to force me to join them and give them all kinds of personal info which I refused to do. I will NEVER order from them again

 

[Paul Woe]

Need more context. This is a strange post.

 

[Paul Woe]

strange ? I placed an order was quoted the price plus shipping I paid for it then an hour or so later paypal said they needed more money to complete the order PLUS I had to join paypal by giving them a lot of private info . I typed slow so you will understand

 

[romaso]

So TP is now owned by MB, as they own STC (not to be confused with either STGs), who makes stuff for WCC and SPC - but not the SPC, who like C&D are owned by Laudisi (acronym needed)

What is WCC?

Also, STG owns both Lane and pipesandcigars.com. So now Mac Baren has a stake in a US based retailer: tobaccopipes.com. They bought Sutliff awhile ago.

 

[Swiss Army Knife]

strange ? I placed an order was quoted the price plus shipping I paid for it then an hour or so later paypal said they needed more money to complete the order PLUS I had to join paypal by giving them a lot of private info . I typed slow so you will understand

I'm a little confused, so you put in an order, you were then later invoiced for it, paid the invoice then PayPal said you needed to pay more money and required private info?

Just so you know how 99% of orders go for everyone else: you fill up a cart, go to checkout, you're presented with the subtotal, taxes and shipping costs. Then you fill in your shipping/billing info. Then you pay with a credit card and they ship it to you that day or the next day.

There's no invoices and no PayPal unless you specifically chose to use PayPal. PayPal does require you to have an account, obviously, because they're essentially a digital only banking service. Even then you can just use your existing debit/credit card through PayPal as a proxy.

So, again, I'm confused how you ended up with an invoice, partial payment and having to set up a PayPal account after the fact. The last part sounds like PayPal was doing it's due diligence to make sure you are who you say you are. Like I said they are a digital bank/payment processesor and are required by law to confirm someone's identity within reason.

 

[Chasing Embers]

What is WCC?

Watch City Cigars

 

[Ahi Ka]

Watch City Cigars

beat me to it…

also I should be clear my OP was not intended to be a bitch. I have only ever had excellent service from TP, and I was just intrigued about the sutliff connection - also most of my favourite American tobacco comes out of the Sutliff factory, so this was not meant to come across as a bad thing either

 

[romaso]

also most of my favourite American tobacco comes out of the Sutliff factory

Just curious, what are your Sutliff factory favorites?

 

[Ahi Ka]

Under their label: EGR, 507c, mixture 79, revelation match, edgeworth match, voodoo queen.

Made by them: supervalue chocolate, plum pudding SR, watchcity slices and #558.

I’m sure there would be heaps more but I’ve never got the chance to try. That said, I experienced chemical burn from their crème brûlée and I couldn’t taste for a fortnight, and there have been many blends of theirs which I haven’t fancied at all

 

[Merton]

strange ? I placed an order was quoted the price plus shipping I paid for it then an hour or so later paypal said they needed more money to complete the order PLUS I had to join paypal by giving them a lot of private info . I typed slow so you will understand

No need for the tone of the post. There are many members here who buy from TP regularly and, to my knowledge, there has never been a report of anything like that of which you complain. In fact, many of us have frequently lauded TP for their customer service as it is right there alongside SP in doing the right thing.

 

[augiebd]

TP when it was based in FL was a small e-commerce business with a wholesale side.

When Sutliff bought a majority stake in TP, the operations were moved to Richmond, VA. Some staff relocated but the original TP owners are still involved as a minority and are in FL.

Had an opportunity to meet up with Ben during the CORPS Richmond show. TP operates from the second floor of the Sutliff building and we only got to see the shipping area on the first floor during the Sutliff tours.

My understanding is TP is operated independently from the Sutliff operations including separate inventory.

Glad to see this. My Mom is visiting Florida so I thought I would order some tobacco and have it shipped to her so she could bring it home for me. Not enough time if they’re not in Florida anymore.

 

[Ahi Ka]

Glad to see this. My Mom is visiting Florida so I thought I would order some tobacco and have it shipped to her so she could bring it home for me. Not enough time if they’re not in Florida anymore.

Send her out for dinner with Hoosier and condorlover. You’ll get a good stash and she’ll get an education