Giving P&C One...Last...Chance
- Thread starter Chasing Embers
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Okay, this thread has taken a turn I never intended. How about this? I'm getting free nanner baccy!
I find it fascinating that some of the members seem to be singled out by a vendor for ill treatment. Others, when they have a problem, are able to settle up to their satisfaction without complaining to the entire membership. I love the masochism of returning to a company which has so obviously wronged you. Self-flagellation perhaps? Some do enjoy being beat up over and over.
If you are not getting replies to your emails at an ordinary company, here are the two big sticking points:
1. Your email may be in the spam trap. Spam filters are not smart, but have to be zealous. They expect you to call and ask if your email got through, so this is where I would start. You can maintain your paper record here by discussing only whether or not the email was received, and ask them to send you an email confirming that they received your email.
2. Your email has been escalated and is now "owned" by a separate individual or group set up to take care of problem orders. If the universe is consistent, this group will be way behind and over-burdened, but the front-line people will be told not to answer the email and instead forward it to the group (some software does this automatically).
If you want to call and record the call, this is easiest done with an app on your cell phone or an external mic which can pick up the phone speaker through the back of the phone.
1. Your email may be in the spam trap. Spam filters are not smart, but have to be zealous. They expect you to call and ask if your email got through, so this is where I would start. You can maintain your paper record here by discussing only whether or not the email was received, and ask them to send you an email confirming that they received your email.
2. Your email has been escalated and is now "owned" by a separate individual or group set up to take care of problem orders. If the universe is consistent, this group will be way behind and over-burdened, but the front-line people will be told not to answer the email and instead forward it to the group (some software does this automatically).
If you want to call and record the call, this is easiest done with an app on your cell phone or an external mic which can pick up the phone speaker through the back of the phone.
If you call, you can request an email confirmation. But, if you don't trust them, maybe moving on to a company that you do trust. In my experience they've been very gracious in all of my dealings. That is why I get confounded by these types of posts.
Duane, I really hope they come through for you. But, I'm not sure one good deal would unravel your feelings on the company.
Companies are like football teams or rock bands to some folks. I dig P&C. I understand that others don't feel that way, but like the guy who was pissing on all Esoterica blends, it gets annoying. Just like someone who constantly posts that they hate banjos on every mention of a band that has one. It's confrontational and immature, IMO.
Jeez, did I just say immaturity is bad. Crap. Well, I was looking for the right word. :::sigh:::
Duane, I really hope they come through for you. But, I'm not sure one good deal would unravel your feelings on the company.
Companies are like football teams or rock bands to some folks. I dig P&C. I understand that others don't feel that way, but like the guy who was pissing on all Esoterica blends, it gets annoying. Just like someone who constantly posts that they hate banjos on every mention of a band that has one. It's confrontational and immature, IMO.
Jeez, did I just say immaturity is bad. Crap. Well, I was looking for the right word. :::sigh:::
Yes, there are a few subjects here that you must not speak ill of......
Pete bashing isn't one though :mrgreen:
Hey Duane, if you keep this thread alive until your order arrives I'll send a free tin of any H&H blend you want. :rofl:
Moments after posting on this thread earlier, I got the notice that my order had shipped. My previous order came in a few days and was packed well. I'm hoping for the same fate this time.
Sort of surprised by the emotion evident in this thread. To be honest, my dealings with P&C have been a bit sketchy, but not horrible. I keep coming back. Inventory is often sparse, especially on advertised 'specials'. The shipping left a bit to be desired, with many tins dented upon arrival. Only once did I have to call to resolve an issue where I was cheated on a buy 2-get one deal, and I had to practically fight with customer service to get satisfaction. The person was not very nice or helpful, but I ended up satisfied in the end. I didn't take it personally.
I sort of equate it to shopping at Wal Mart. To me, It's not a personal relationship, it's just shopping. I don't really like going there. However, the prices are usually the best you can find. They have practically everything I need under one roof. The shopping experience is sometimes time consuming and draining. I don't get involved with Wal Marts politics and labor practices, although maybe I should be concerned. At the end of the day I just want cheap, fast and plentiful. But, once I'm home and my groceries and toiletries are put away, what does it really matter where my toothpaste and toilet paper came from?
This is the new norm. Or maybe I'm a beaten man.
Sort of surprised by the emotion evident in this thread. To be honest, my dealings with P&C have been a bit sketchy, but not horrible. I keep coming back. Inventory is often sparse, especially on advertised 'specials'. The shipping left a bit to be desired, with many tins dented upon arrival. Only once did I have to call to resolve an issue where I was cheated on a buy 2-get one deal, and I had to practically fight with customer service to get satisfaction. The person was not very nice or helpful, but I ended up satisfied in the end. I didn't take it personally.
I sort of equate it to shopping at Wal Mart. To me, It's not a personal relationship, it's just shopping. I don't really like going there. However, the prices are usually the best you can find. They have practically everything I need under one roof. The shopping experience is sometimes time consuming and draining. I don't get involved with Wal Marts politics and labor practices, although maybe I should be concerned. At the end of the day I just want cheap, fast and plentiful. But, once I'm home and my groceries and toiletries are put away, what does it really matter where my toothpaste and toilet paper came from?
This is the new norm. Or maybe I'm a beaten man.
I've got to say my last order was packed a hell of a lot better than the one's I've received over the past year.
So hopefully they've started to get their act together in the shipping department. I figure someone's got to look at all the free tins they are giving out and decide something needs to be done about their packaging.
So hopefully they've started to get their act together in the shipping department. I figure someone's got to look at all the free tins they are giving out and decide something needs to be done about their packaging.
Trying to lend momentum to PC so they'll get back on track. I have just received my paper catalog yesterday and they have a good sale on pipes for Father's Day. Plenty of entertaining reading and good photos as usual. I really hope they can get orders filled and shipping done in a prompt and well packaged way, to not damage the merchandise. I've had some good experiences ordering from PC. High hopes here.
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