Zippo customer service

[PApiper63]

I hope this is in the right category, but if not, please forgive me.

I heard through various forums that if you mail your regular zippo lighter back to the factory, they will replace the insert with a pipe. Insert free of charge. I sent messages on two separate occasions to their customer service Department and got a return email that stated that they would get back to me soon. It has been a couple of weeks and I have not heard from them regarding my question.
I looked on their website and couldn't find this information. Do any of you know if this is true and if so, what process I should go through? Also, if you know where to look in their website for this information that would be helpful. Thank you.

 

[didimauw]

Yes on the warranty form, you can select that you want the pipe insert. And if you choose the sentimental option, you get the old insert back as well.

My brass armor Zippo has been through warranty 2 times to have the hinge replaced in 8 years. The first time I got the pipe insert back with it.

Great service.

 

[captpat]

I had an insert replaced with the pipe style once took about a week. Easy peasy.

 

[PApiper63]

I had an insert replaced with the pipe style once took about a week. Easy peasy.

I just read on some form that they no longer do that. Did you do this recently?

 

[FurCoat]

Considering the price of shipping, you might be better off ordering the insert from Amazon and you'll have it in a couple of days.

 

[captpat]

I just read on some form that they no longer do that. Did you do this recently?

About a year ago. Zippo now sells the pipe inserts separately, and ordering one of those eliminates the need to send your lighter back to Zippo.

 

[Pipeoff]

Call zippo toll free at 800 822 8838. Or 1 888 432 1932.

 

[metalheadycigarguy]

Years ago, I sent in a brand new zippo with regular insert with a note in the package to replace insert with a pipe insert. I mailed it on a Thursday, and on the following Thursday I had a package from Zippo with my lighter and a pipe insert in it. It cost me all of about $4 to ship the small package. Talk about fast service.

I've sent in another lighter in the past for a minor repair and I received it back after about 10 days. I've had great luck with their customer service.

 

[kcghost]

I have never had any problem with Zippo.

 

[AJL67]

As someone previously said, the pipe inserts are between 12 and 14 bucks now, probably cost you 10 to send your lighter in, and however, long it takes to get it back, probably cheaper and faster to order the insert for 14 bucks and be done with it

 

[didimauw]

About a year ago. Zippo now sells the pipe inserts separately, and ordering one of those eliminates the need to send your lighter back to Zippo.

Just gotta be mindful of sizes, years, etc.

 

[AreBee]

I asked this very question through the Zippo contact form last month and it took a few weeks to get back to me but the answer was that they no longer do this.

 

[Piping Abe]

Last time I sent in a Zippo in for repair and asked for a Pipe Lighter, they said they were available on their website to purchase. This was last year.

 

[bullet08]

Zippo is a fine American engineered lighter. And the company stands by their products. Never had a problem getting service I needed on my Zippos.

 

[Sig]

Seriously, just buy one, they are cheap.
If your Zippo is broke, they will send it back with the pipe insert.
In my opinion the warranty should NOT cover a free part just because you want it.

 

[PApiper63]

Seriously, just buy one, they are cheap.
If your Zippo is broke, they will send it back with the pipe insert.
In my opinion the warranty should NOT cover a free part just because you want it.

I did not want a "free part". I was interested in exchanging one part for another so it is more user friendly to me. I know they used to exchange a regular insert for a pipe insert. If they dont still do that of course I will buy one.

 

[Dr. Internet]

I bought a Zippo lighter in 1969 at boot camp, with the USN brass anchor. The top broke about 5 years ago and I sent it in. I got it back in 4 days with a new hinge and a nice note thanking me for my service. I bought a dedicated pipe lighter from Zippo about 3 years ago, but the Zippo lighter fluid melted the finish off of the outside of the lighter. I sent it in and they sent me a new lighter. Nowadays, I use my IM Corona to keep the briar going.