Tobacco Globalism

[chilllucky]

So, like if GM's CEO insulted their customers, since no one buys cars directly from GM, then he hasn't insulted any of his customers? Makes no sense to me. We are still their (or potential) customers.

It stresses the analogy, but my point is that IF GM were a tiny company with probably less than a dozen employees at the corporate offices _none_ of their jobs are to deal directly with their end user/customers. There might be someone who in addition to doing other things, is supposed to take calls from the dealerships, who might be passing along customer complaints.

 

[georged]

The big picture:

Anti-tobacco people everywhere would smile ear-to-ear upon reading this thread. No exceptions.

If that doesn't give you pause, nothing will.

 

[mingc]

1. I think it's very commendable that Rachel talks to the inmates. (Compare, e.g., with Russ Ouellette who don't come here no more).

2. ENNERDALE IS THE BEST TOBACCO EVER!

3. That's all.

 

[cosmicfolklore]

Anti-tobacco people everywhere would smile ear-to-ear upon reading this thread. No exceptions.

Come on, anti tobacco people are never happy.
What has anyone said that disparages tobacco?
No exception?

 

[woodsroad]

Point of fact: we end users are not actually G&H's customers. None of us buy from them directly.

If they have a "customer service department" the only people with the number would be contracted distributors and retailers.

Not to excuse their slights, real or perceived, just to point out that their business model is not set up to incentivise anyone within the company to deal with individual consumers in any way at all. Let alone patiently or delicately.

Except that they choose to engage with retail customers, on a regular basis.

 

[cosmicfolklore]

I read everything you wrote, but responded only to your reply to my post.

I have no international business experience either, but I ran the fulfillment and shipping department for a high end men's fashion shirt designer and manufacturer that covered the US market, and boy, was THAT an eye opener. It's war out there.

G&H lost their tin supplier, and got stuck with 500,000 tins that I'm sure they would rather not have had, but needed, and no mid sized business is in a position to dump that expense with no replacement. It's those tins or no shipments.

Of course, if someone here wants to buy them a half a million replacement tins that seal tightly, I'm sure they would use them.

The tops on the tins I bought a couple of years ago, with the shrink wrap around the join, will come right off. People can either whine about it and let the contents dry out, or deal with it by transferring the contents to a container better suited for long term storage. This is one of those "it is what it is" situations. One may not like the tins, but at least you got the tobacco.

In another thread on this matter I suggested, half facetiously, that they should drop the tins altogether and just go bulk to save money and problems. Went over like a lead balloon.

If people remember, the first reason GH gave us for the shrink wrap was that customers (us) were opening the tins in stores. This was before they ever admitted said that they had a problem with tins sealing. She kept telling me that the seal was normal. It was another thread where she said that the tins were bad.
The company rep here is about the same as us all just making up reason for ourselves.

 

[captainsousie]

Customers want to feel good about giving their hard-earned money to someone. For some merchants, being kind and considerate doesn’t take much effort, it’s just who they are, all the time. Others need to work a bit harder on it.

Welcome to UK customer service. We're used to CSRs kissing our asses whereas in the UK, Germany, France, etc. the CSRs are a bit more blunt and honest.

 

[captainsousie]

Also, please let's not make this another P&C debacle where we shrink the available pool of tobacco manufacturers and retailers by getting butthurt. Just because they didn't give us the proper reverence that we deserve by being anonymous posters on an internet site.

 

[pappymac]

Gentlemen, I think we have meandered away from the point the OP was originally making.
For the record, I buy Samuel Gawith and G&H tobacco then I smoke their blends that I buy.
I was operating under the misperception that K&K was blending some of their tobacco because it was listed with other brands that the blend.

Nothing posted on here by GH has been offensive to me.

 

[jpberg]

I’m actually embarrassed to be associated with a bunch of you assholes.

 

[gamzultovah]

I’m actually embarrassed to be associated with a bunch of you assholes.

Now what did I do???

 

[jpberg]

Your opening sentence is all-telling. You are not here to have a polite debate, but to convince everyone of your version of truth.

1. True
2. Bob Gregory is a true class act with years and years of experience in the tobacco business. As opposed to your biochemist/high street solicitor/property sales/dog rescue history. Any tobacco company would be sorry to see Bob go.
3. Samuel Gawith "just" had their export? So the whole of the USA and a large part of Europe is "just" export?
4. At least in Bob's years the tins were airtight. You have been looking for quite some time (since 2015) for decent tins and still haven't found good ones.
5. That is an outright lie. A combined stand of Samuel Gawith/Gawith Hoggarth was present in the past at the Inter Tabac. Run by Bob. See this excerpt from my Dutch Pipe Smoker blog.View attachment 252593

Just stop. You’re a pipe smoking blogger enamored of everyone who talks to you, and you don’t have a nickel in the business.
Bob Gregory’s tenure did fuck all to promote or find a good distributor in the US - a couple years after he’s gone and I’ve got more GH/SH available than I can shake a stick at.
How’d that happen?

 

[jpberg]

Now what did I do???

Oh you know what you did.
I can’t remember, but it was, you know, something.

 

[Ghosted Tamper]

Gentlemen, I think we have meandered away from the point the OP was originally making.
For the record, I buy Samuel Gawith and G&H tobacco then I smoke their blends that I buy.
I was operating under the misperception that K&K was blending some of their tobacco because it was listed with other brands that the blend.

Nothing posted on here by GH has been offensive to me.

Even more BS from the pappymac!!

You know darn well it's  GH and not G&H!!!

And for the record, it's now just Kopp Tobaccos

 

[woodsroad]

The big picture:

Anti-tobacco people everywhere would smile ear-to-ear upon reading this thread. No exceptions.

If that doesn't give you pause, nothing will.

I guess nothing will.

 

[MikeDub]

As the OP of this thread, I respectfully request that you abstain from ad hominems.

We’re having a heated discussion, but that doesn’t mean that you are free to hurl invectives at fellow forum members. If you can’t make your point without personal insults, please refrain from posting here.

I’m so sorry this is happening to you

 

[captainsousie]

I’m actually embarrassed to be associated with a bunch of you assholes.

You know you love us.

 

[sablebrush52]

Even more BS from the pappymac!!

You know darn well it's  GH and not G&H!!!

And for the record, it's now just Kopp Tobaccos

Somebody took the K out of K&K

 

[brian64]

@woodsroad

Weren't you just recently complaining that your threads don't get any action? Be careful what you wish for.

 

[brooklynpiper]

Somebody took the K out of K&K

So now it’s just “&K.” Sad and alone and still toting that ampersand around with no one to share it with.

Pretty sad huh?

Maybe we can all learn a lesson from that and be nicer to each other.

Obviously the GH rep is hopeless but I mean the rest of you.