UPS? Oh...Gawd. Untied Parcel Service can be the most completely hapless brain dead army of fuck ups. I avoid them like the pestilence that they are. Typical example of UPS:
Some years ago I'd ordered a new workstation, a full on tower, for my studio. Twice UPS claimed to have attempted to deliver it to me, claiming that no one was home. I was home for both attempts and there was no knock at my door, no doorbell, no attempted delivery notice, nothing. I managed to get the box held for me at their nearest distribution station, about 20 miles away, and went there to retrieve it.
I give the information to the guy behind the counter and he sends an assistant to retrieve the box. The guy can't find it, and continues to search, with another assistant added. About 20 minutes go by and they come out to say that they can't find the box, but will make another attempt if I'm willing to wait, and disappear back into the bowels of the warehouse. This time it's about 50 minutes before they come back empty. The guy at the counter gets off whatever he's been sitting on, gives me an apology and says that he'll file a report.
That's when I realize that the guy at the counter has been sitting all this time on a large box. I ask him to check the labeling on the box, and LO AND BEHOLD it's my workstation! This guy has been resting his fat ass on my workstation while his assistants have been combing the place!
Good luck...