This seems wildly different from the experience I had with SP in a very similar situation.
Smokingpipes Lost Package
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This seems wildly different from the experience I had with SP in a very similar situation.
I have had 3 Smokingpipes orders go missing this year. They refunded me for all of them after a specified wait time. I was very impressed with how they handled the situation, where another retailer basically told me tough luck. I just expect there to be Delays and random shipping time frames due to Covid. Apart from the smoking pipes orders, I have had another two go missing in transit despite having tracking.
I have had two misdelivered packages in the past year. When I saw that it was reported as delivered to me I went to the Post Office the next day and the Postmaster was able to track where it was delivered. It was retreived and brought to my house. However, it may be too late for that if some time has passed. USPS knows misdeliveries happen and they try to correct it, at least they did for me. It is not SP's fault.
I’m a big SP fan. After many years of patronizing their business, only one package has been lost, and that was 100% the fault of USPS. Their customer service is the best in the business, and I have never had a qualms about giving them my money.
To clarify, neither the OP or any others have suggested that it’s SP’s fault that the package has gone astray. The feeling seems to be that the response the OP received didn’t seem in line with the general expectation from SP and clearly also not in line with the experience of others.
To the OP, I had this exact thing happen to me last year with a pipe I ordered from SP. The USPS delivery person showed up two days after they indicated the parcel had been delivered and placed it in my mailbox... I was home when it happened and let SP know, but until that point they offered no assistance, no apology, no advice... they also didn't offer shipping insurance when I made my purchase, so it was a really disappointing experience overall.
Generally SP are good, I am a 10 year + member with all the badges etc etc 
A guess the first thing is what shipping method you chose, with tracking and signature, with tracking only, no tracking etc.
Australia Post is reasonably good so I normally go no tracking for tobacco but tracking for pipes. I had a package go missing and after 2 months I received a credit, then at the 3 month mark it turned up (after having an extended holiday in Switzerland) and I informed SP and I re sent my CC details to pay for the item.
Overall they are probably the best company to deal with but sometimes you need to explain to them the situation and persevere a bit but they are nice folks.
A guess the first thing is what shipping method you chose, with tracking and signature, with tracking only, no tracking etc.
Australia Post is reasonably good so I normally go no tracking for tobacco but tracking for pipes. I had a package go missing and after 2 months I received a credit, then at the 3 month mark it turned up (after having an extended holiday in Switzerland) and I informed SP and I re sent my CC details to pay for the item.
Overall they are probably the best company to deal with but sometimes you need to explain to them the situation and persevere a bit but they are nice folks.
That is rough, man. Shipping can be rough. I am waiting on a package from a different source that was due to arrive on the 9th. On the 9th it made it to "out for delivery" in the afternoon, and "awaiting delivery scan" at 1:10 am on the 10th. Now it hasn't been updated since and the lower part of the window still says "Awaiting delivery scan" but the upper bar has reverted to "IN Transit" instead of "Out for delivery". Here's to hoping we both get our packages!
It’s a risk we all take when ordering a package from anywhere unfortunately. Unless you pay the extra money to have it be a sig confirmation, registered, certified or insured parcel the customer ends up having to take the loss. You would hope the person who actually received the package would do the right thing but that’s not always the case.
Are you located in the US or in another country? If outside of the US there is probably not much SP can do considering packages have to go through customs, handed off to different carriers, etc.
Check with your local postal carrier.
Check with your local postal carrier.
Never had a package lost from any stateside website.
I am a SP Silver Member so....USPS shows the respect!
I am a SP Silver Member so....USPS shows the respect!
The problem with that is that the person delivering the parcel may now sign for the delivery due to Covid protocol.
Then that person will still have to take at least a nanosecond to figure out what continent he or she is on.
And to my surprise, The USPS just announced they would not support any express letters/packages coming from abroad,so to say even If I sent an express package or letter to the U.S using our national mailing branch, once it lands on U.S soil it will be handled like regular mail, times are tough but will get over this eventually
Only two in the past year? You're doing pretty good. I consistently have issued with the "new" mail carrier servicing our street and three times this week our mail has been misdelivered. Yesterday our mail was given to someone on a different street and he brought it to my house.
I signed up for "informed delivery" on the usps.com website and that gives me an idea of what coming and when to expect it. Problem is the usps tracking is somewhat a joke as it's not alway accurate.
I signed up for "informed delivery" a couple of years ago. Every morning I get an email with pictures of the mail (envelopes) that's arriving that day along with a notification of the packages that are also arriving. I think it's a great service.
Oh, I think its a great service but its package tracking isn't as accurate as it could be. I talked to someone who works for the post office and he told me the problem is that some of the employees are "less than diligent" when it comes to actually scanning packages for the tracking system.
Now that you mention it, I had signed up awhile back but am no longer getting emails. Will need to check on that!
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