Just wanted to give a quick shout out to a couple of guys at smokingpipes.com (sp.c).
Quick back story:
I've been smoking only for a couple of months and have been building both my tobacco and pipe rotations.
A couple of weeks back, I bought a Chacom Atlas pipe from sp.c. After 4 smokes, I saw the painted finish starting to disappear from the rim in one area. Still being very new, I felt this was a defect and contacted sp.c about returning the pipe.
Chris was very communicative at the front end handling/coordinating the return and very promptly replying to all inquiries on the status.
Stephen then took over on getting the replacement coordinated (along with a couple of tins - Mac Barren Modern, & CD Founding Fathers).
It should be said that I was told that the finish "issue" according to sp.c was normal and due to charring. I accepted this but I still did not feel confident that the issue was not going to migrate to the sides.
So sp.c offered me a full credit that I immediately used to acquire this Vauen - Nut (it will arrive with the two tins tomorrow). This company has definitely earned keeping my business.
Quick back story:
I've been smoking only for a couple of months and have been building both my tobacco and pipe rotations.
A couple of weeks back, I bought a Chacom Atlas pipe from sp.c. After 4 smokes, I saw the painted finish starting to disappear from the rim in one area. Still being very new, I felt this was a defect and contacted sp.c about returning the pipe.
Chris was very communicative at the front end handling/coordinating the return and very promptly replying to all inquiries on the status.
Stephen then took over on getting the replacement coordinated (along with a couple of tins - Mac Barren Modern, & CD Founding Fathers).
It should be said that I was told that the finish "issue" according to sp.c was normal and due to charring. I accepted this but I still did not feel confident that the issue was not going to migrate to the sides.
So sp.c offered me a full credit that I immediately used to acquire this Vauen - Nut (it will arrive with the two tins tomorrow). This company has definitely earned keeping my business.