Smokingpipes.com - Great experience

[Treebeerd]

Just wanted to give a quick shout out to a couple of guys at smokingpipes.com (sp.c).
Quick back story:
I've been smoking only for a couple of months and have been building both my tobacco and pipe rotations.
A couple of weeks back, I bought a Chacom Atlas pipe from sp.c. After 4 smokes, I saw the painted finish starting to disappear from the rim in one area. Still being very new, I felt this was a defect and contacted sp.c about returning the pipe.
Chris was very communicative at the front end handling/coordinating the return and very promptly replying to all inquiries on the status.
Stephen then took over on getting the replacement coordinated (along with a couple of tins - Mac Barren Modern, & CD Founding Fathers).
It should be said that I was told that the finish "issue" according to sp.c was normal and due to charring. I accepted this but I still did not feel confident that the issue was not going to migrate to the sides.
So sp.c offered me a full credit that I immediately used to acquire this Vauen - Nut (it will arrive with the two tins tomorrow). This company has definitely earned keeping my business.

 

[spartacus]

They run a good place. I have never had an issue any time I have contacted them with a concern.

 

[BROBS]

That’s from filling the pipe too full when it’s new.

 

[mso489]

I won't recite again all the times SP has gone the extra mile for me, but they know how to do customer service. For one example, thanks again to them for bringing a Luciano billiard to a show on speculation and to save me shipping. It was just what I wanted and I bought it on the spot.

 

[Treebeerd]

That’s from filling the pipe too full when it’s new.

Thanks. I could agree except that I kept the first bowls to around 1/2 to 3/4 full. The Atlas has a good size bowl.
Maybe that is still considered to full?

 

[lawdawg]

SP is definitely top notch. They're my go-to for both pipes and for tobacco. The guys at SP have even put a pipe through the "pipe cleaner test" for me to see if it would pass a pipe cleaner from stem to bowl.

 

[kurtbob]

SP is an awesome retailer to do business with! Never had even one issue. Hell, probably spent the same amount of money with them that I paid for my car

 

[PaulTheScandinavian]

Decidedly the SPC is a World-class retailer?

 

[BROBS]

Thanks. I could agree except that I kept the first bowls to around 1/2 to 3/4 full. The Atlas has a good size bowl.
Maybe that is still considered to full?

Nah could definitely be a finish issue then. I usually do at least 5 half bowls.

 

[Bowie]

I've had nothing but good experiences with SP.com. That Vauen is something I didn't know I needed, but now that I see a picture, I need it.

 

[Spa32]

My #1 stop for pipes and tobacco. I've always had great experiences with them. I've spent more with them then I care to admit.

 

[lightmybriar]

Smokingpipes.com is top of the top for me!

 

[diamondback]

Count me in on the SPC fan club! Top notch outfit, hands-down.

My Dad still gives me Christmas and birthday money! He may as well just give it to SPC lol.

 

[shanez]

I've had nothing but good experiences with them. In fact I just placed an order with them a few minutes ago.

 

[craig61a]

SmokingPipes sets the standard for innovative, quality products, and outstanding service...

 

[diamondback]

I've had nothing but good experiences with them. In fact I just placed an order with them a few minutes ago.

Thank you!!!

I was wondering what you were getting me this year! ?

 

[diamondback]

Just wanted to give a quick shout out to a couple of guys at smokingpipes.com (sp.c).
Quick back story:
I've been smoking only for a couple of months and have been building both my tobacco and pipe rotations.
A couple of weeks back, I bought a Chacom Atlas pipe from sp.c. After 4 smokes, I saw the painted finish starting to disappear from the rim in one area. Still being very new, I felt this was a defect and contacted sp.c about returning the pipe.
Chris was very communicative at the front end handling/coordinating the return and very promptly replying to all inquiries on the status.
Stephen then took over on getting the replacement coordinated (along with a couple of tins - Mac Barren Modern, & CD Founding Fathers).
It should be said that I was told that the finish "issue" according to sp.c was normal and due to charring. I accepted this but I still did not feel confident that the issue was not going to migrate to the sides.
So sp.c offered me a full credit that I immediately used to acquire this Vauen - Nut (it will arrive with the two tins tomorrow). This company has definitely earned keeping my business.
View attachment 11996

That Vauen Rhodesian is lovely! I’m normally not a fan of that shape but I really like that one.

 

[Treebeerd]

That Vauen Rhodesian is lovely! I’m normally not a fan of that shape but I really like that one.

Yeah I really liked this one. It sang to me visually let's hope that it smokes as good (I'm sure it will).

 

[sandollars]

SP.com is ACES in my book!

I think I am going to go broke trying to get my GOLD badge though! ?‍

 

[stbruno70]

SP is my first port of call when TAD or PAD consume me. Their customer service is outstanding and not just a hollow corporate slogan.