We receive many pipes that are unsellable and most fall into one of three buckets:
1. Condition is so poor that the pipes have no value (burnouts, broken stems, completely missing stems, etc.)
2. The pipes did not have much value when new, therefore little-to-no value once used. Think basket pipes. We have a fixed cost associated with refurbishing and merchandizing/photographing each pipe, so too low a value and it just doesn't make sense for us.
3. Perfectly fine pipes--maybe even unused--that again don't make sense for us to resell; the best examples would be corn cobs, clays, Dr. Grabow and things like that.
Our offers always specify that we'll send any rejected pipes back to the customer on our dime, but that we're also happy to dispose of them (the ones that are missing stems or literally smoked to the point of being rubble), or that they can be donated.
In the case that the pipes are damaged/unsellable but maybe they actually have their stem intact, we can use them for training purposes for evaluators and restorers. These pipes don't get sold and we do not profit from them. Sometimes they end up being painted and hung from our ceiling... This would count as being donated to science.
Occasionally, when we do receive something nice that doesn't make sense to resell, we will actually facilitate donating those to friends of ours who have programs that make good use of such things, like the folks over at The Pipery.
Last year we had a large batch from a widow who didn't want anything sent back to her. We paid the customer for all of the briar pipes but the batch included quite a few unsmoked Missouri Meerschaum, even some of the more expensive models with nicer stems, etc. Perfectly fine pipes, but not something we could make an offer on or sell ourselves. We asked the customer if they were comfortable donating just those pieces to a good cause and the customer agreed. We shipped them on our dime to The Pipery and those pipes ended up being included in a care package that was sent to troops overseas. It's a really cool thing these guys do for the troops with their
Free Pipe Project.
So we are a business, but we have friends who do good charity work. When it makes sense we're happy to give our customers the option to make a donation and to cover any shipping costs ourselves.