No need to apologize at all!
Estates are simultaneously the coolest/most fun/most challenging part of our business. You can't just order them like all of the rest of our inventory, there's usually urgency when people do send them to us (trade credit!) and it's always a surprise what we get, and how much of it we get. I honestly love doing evaluations (we all do, it's sort of a requirement when doing this sort of work), but even the best of us can only move so quickly. Everything we get is evaluated and restored the same way, doesn't matter if it's $100 or a $1,000.
Anyhow, we're always working on efficiencies and I'm confident that the current backlog will be in a much better place over the next few days.
Anyone considering sending us stuff currently should do so with confidence--worst case scenario, tell our staff that "Shane said he owes me one" if we're not getting to your batch within the standard two-week turnaround (and please give us more patience if you're sending dozens or hundreds of pipes in a single batch). In most cases we'll be able to speed things up.