Ok, I called SmokingPipes.com. They were pretty accommodating and said to just send the pipe back in so they could have the manufacturer inspect it. It doesn't even sound like they would attempt to fix it themselves.
For those asking, I discovered the problem when I was removing the stem to clean it and smoke it again the day after my last smoke. So it had been sitting for 24 hours. And prior to that, I was pretty careful to not let it get too hot, since I was breaking in a new pipe.
Given my upcoming trip, and difficulties, SmokingPipes.com helped me out on expedited shipping to my destination. I ended up purchasing a Nording Pipe:
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I also bought a Missouri Meerschaum:
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Not totally ideal that I had to buy new pipes, but I suppose variety is the spice of life. I actually hope they fix the Savinelli, since I was enjoying it until it broke. And I think I kind of liked the balsa wood filters. It seems like most on this forum forego the filters, so I thought the Nording might be a neat complementary pipe to the Sav if I ever get it back.