I know where that pipe came from and I am surprised. I've always had near perfect pipes from them. Good thing you check before firing it up....
Sanitized and Ready to Smoke
- Thread starter Chasing Embers
- Start date
I wonder if the pipe being Meerschaum, that a worker was reluctant to run it through a denatured alcohol regimen, and thought “better to leave that to the end user.”
“Sir, we make sure the Meers are also colored on the inside.”
Not to get too far off topic, but what did you use to clean it? I’ve got a couple that are due for a deep clean and I’m not comfortable using the method I use for briars.
And I feel your pain - I’m collecting Neerup Harvest Moon pipes and the one I ordered said no filter but was definitely a filtered pipe. I have adaptors and it’s not the end of the world, but it’s still frustrating that it’s not advertised correctly
And I feel your pain - I’m collecting Neerup Harvest Moon pipes and the one I ordered said no filter but was definitely a filtered pipe. I have adaptors and it’s not the end of the world, but it’s still frustrating that it’s not advertised correctly
Update :
"Hello Duane,
Thank you for reaching out to us. I am so sorry that you received the pipe in that condition. That is not how we usually allow our pipes to be sent out.
We would like to make this right and offer you a 15% discount on a future pipe purchase. We can do this by noting your account and either retroactively applying the discount after the purchase or you can contact us about the purchase and I will note your account to be done at the time of the purchase.
Again I am sorry for the condition of the pipe and we will be forwarding your email to our restorations department to make them aware of this issue.
I hope that we can continue to have a great relationship with you. If there is anything else I can assist you with please do not hesitate to contact me."
"Hello Duane,
Thank you for reaching out to us. I am so sorry that you received the pipe in that condition. That is not how we usually allow our pipes to be sent out.
We would like to make this right and offer you a 15% discount on a future pipe purchase. We can do this by noting your account and either retroactively applying the discount after the purchase or you can contact us about the purchase and I will note your account to be done at the time of the purchase.
Again I am sorry for the condition of the pipe and we will be forwarding your email to our restorations department to make them aware of this issue.
I hope that we can continue to have a great relationship with you. If there is anything else I can assist you with please do not hesitate to contact me."
Moonshine, Q-tips, sandpaper, and pipe cleaners.
Hmmm. Until i read their email, I thought they'd just given up on repeat business, intentionally or inadvertently. Now it sounds as if this is an actual muck-up and they regret the mistake. Maybe they haven't focused on the repeat business issue lately.
That's the thing about an outfit like SP. By the time they've corrected an error, you are even more devoted to shopping with them. It's just good business. I don't know if they are bidding for sainthood, but they are certainly selling a lot of merchandise. Other sellers take note. Pipes and pipe tobacco is a fairly small customer base over all, so sustaining customers is survival.
That's the thing about an outfit like SP. By the time they've corrected an error, you are even more devoted to shopping with them. It's just good business. I don't know if they are bidding for sainthood, but they are certainly selling a lot of merchandise. Other sellers take note. Pipes and pipe tobacco is a fairly small customer base over all, so sustaining customers is survival.
I'm putting that 15% off towards the Von Erck that I'm in the process of bartering for.
You can barter with SP?
Not surprising at all that SP is making it right. What IS surprising (as you probably already noted) is that the pipe went out in that condition. All my estate pipes from them (7 so far, over 5 years) have been immaculately freshened up.
I think this unclean meer is actually some specific marketing in an attempt to trigger the capt’s PAD and return custom. A special unit is dedicated to following his posts - no small feat considering they can’t do it automatically - and after noticing a massive shortfall in the last quarter of savinelli sales (I think this had to do with them committing the majority of their production line to Zulu/yatchsman shapes), they tried to snag him with a dirty meer and discount.
Yep, pipes for pipes. They have layaway too.
Appreciate the email (and simply gobsmacked by the source) but "sorry and the pipe is on us" would have been more appropriate. It would also send a big cup of wake up to their estate dept. Not a reason to terminate a longstanding relationship which so many of us have with the vendor, but it did give me the creeeps.
I would have preferred that they refunded the 15% .
Discount on the next one is like a hook , to me, so I buy from them again.
But I would buy from them again anyway.
Discount on the next one is like a hook , to me, so I buy from them again.
But I would buy from them again anyway.
If only Karl Wallenda hadn't made that one small mistake in 1978...
With 70 years experience high wire walking you'd think he'd have known better, right?
That's not how physical reality works (in this Universe, anyway). Perfection in performance is physically impossible. It can only be a goal.
And someone's worth on that score---or a company's---is determined by their track record (measured in percentage terms) and their intent.
I once returned an item to SP that had been misrepresented in a small (but important to me) way.
Not only was the situation resolved asap without drama or pushback of any kind, several months later at the Chicago show the person who'd made the mistake tracked me down and apologized personally.
No, I'm not shitting you.
That's the mindset there.
With 70 years experience high wire walking you'd think he'd have known better, right?
That's not how physical reality works (in this Universe, anyway). Perfection in performance is physically impossible. It can only be a goal.
And someone's worth on that score---or a company's---is determined by their track record (measured in percentage terms) and their intent.
I once returned an item to SP that had been misrepresented in a small (but important to me) way.
Not only was the situation resolved asap without drama or pushback of any kind, several months later at the Chicago show the person who'd made the mistake tracked me down and apologized personally.
No, I'm not shitting you.
That's the mindset there.
I’ve not bought from them, but I’m surprised that went out the door.
An example of someone being the best there is at something doesn't mean perfection.
Also, that 32ft per second per second applies to every falling object regardless of how its attempted journey to the center of the Earth began, and pavement is hard.
Sometimes their customer service is too good. I got a Tinsky once that I loved but it had a few small scratches in it. They wanted me to send it back to see if they could repair it. They decided that they couldn’t but then refused to give it back to me.
I get it, but I wanted that pipe. Regardless, I love them and will continue to do business with them. There are always going to be examples of errors because, at the end of the day, humans are still involved. It’s not the mistakes that define us, it’s how we handle them. They seem to always try to do the right thing and I can support them to that end.
There are certainly other retailers who, well, never mind…
I get it, but I wanted that pipe. Regardless, I love them and will continue to do business with them. There are always going to be examples of errors because, at the end of the day, humans are still involved. It’s not the mistakes that define us, it’s how we handle them. They seem to always try to do the right thing and I can support them to that end.
There are certainly other retailers who, well, never mind…