Rattray’s Yule Pipe comments

[tracerbullet]

I’d be seriously bummed. But I would send it back

 

[JackOrion]

Thankfully their tobacco is of better quality.

 

[Bassman65]

I’d definitely send it back. I have a Joy meer lined which has been fantastic for a short smoke. Hope it gets sorted out for you.

 

[AroEnglish]

The never got a response because K&K was only responsible for the Rattray tobacco blends and not the pipes.

This says they are the worldwide distributors: Rattray's - https://www.kopp-pipes.com/en/rattray-s/

 

[pappymac]

This says they are the worldwide distributors: Rattray's - https://www.kopp-pipes.com/en/rattray-s/

Yes. Distributors is different than the company manufacturing the pipes. Kopp only manufacturers the tobacco blends for Rattray's.

 

[PaulRVA]

They should be ashamed of themselves. Thats probably the worst flaw’s In one pipe I’ve ever seen and that peeling or bubbling is just horrendous.
I hope they make it right for you and take it back and upgrade your
return or exchange.

 

[AroEnglish]

Yes. Distributors is different than the company manufacturing the pipes. Kopp only manufacturers the tobacco blends for Rattray's.

Yup you're right; good distinction. Are these kinds of things taken to the manufacturer rather than the distributor? I have no idea how supply chain stuff works.

 

[Infantry23]

I'm going to ship it back tomorrow. Smoking Pipes Europe said they have already pulled another one to set aside for me to ship out once they get this one. It really is a shame.

I have been happy with the SP Europe response so far. I will update as things transpire.

 

[Auxsender]

Yup you're right; good distinction. Are these kinds of things taken to the manufacturer rather than the distributor? I have no idea how supply chain stuff works.

The retailer should be the one who services the customer. Distributors and manufacturers are not typically public facing.

 

[Infantry23]

I know that Hope at SP Europe said that they would take up the issue with Rattrays (or whoever manufactured the pipe). In this case, the customer deals with SP and they apparently take it up with the manufacturer.

 

[pappymac]

I'm going to ship it back tomorrow. Smoking Pipes Europe said they have already pulled another one to set aside for me to ship out once they get this one. It really is a shame.

I have been happy with the SP Europe response so far. I will update as things transpire.

I following your lead and I have emailed Smoking Pipes US.
While the bowl of mine hasn't blemished as much as yours, I am not happy with it or the logo missing off the stem.

 

[anotherbob]

Butz Choquin maybe or even overseas and finished in France who knows and who even cares, I'd get a refund never to be reminded. Savinelli is still a good old world shop, go w them

and yet a few of their pipes have shown up here (Savinelli) with similar issues. Not often but even great makers send out a few duds. The question for me is more if it keeps happening. Rattray is an odd one for this though because they don't make pipes but have others make them. My pipe from them is great and clearly French made based on certain tells.

 

[PaulTheScandinavian]

Rattrays pipes are ''fait en France

 

[Sigmund]

gold logos arent gonna stick to acrylic
The bowl issue is just beyond excuse.
I will stick with waxed bowls

 

[Infantry23]

I really like that satin green bowl on the Yule pipe. I know the lacquer has started bubbling and flaking, but part of my rotten brain still says strip it and wax it.

 

[KruegerFlap]

It's a real shame because they are very good looking pipes otherwise

 

[pappymac]

I really like that satin green bowl on the Yule pipe. I know the lacquer has started bubbling and flaking, but part of my rotten brain still says strip it and wax it.

I have really considered that option but as I pulled it out of the box today I noticed two more areas on the bowl where the lacquer had bubbled. I have packed it up and will be shipping it back tomorrow. I don't think there is any chance of getting it replaced by smokingpipe.com as the email from them said they could issue a store credit or credit card credit.

It's a shame because I really liked the look of the pipe and the two times I smoked it, it really smoked well.

 

[pappymac]

The smooth Yule Pipe was boxed up and shipped back to smokingpipes in South Carolina. Then I just have to wait for the refund or store credit.

In the meantime, I have ordered a new Rattray's Yule Pipe from smokingpipes.eu so I have a questions to anyone else that has ordered a pipe from them to be shipped to the US.

How long did it take for your shipment to arrive?
While the shipping label was created, until the carrier actually has the package in hand they can't provide an expected delivery date.

 

[TheIronMonkey]

I ordered a pipe from them on the cusp of February 15/16. It shipped on the 16th from Dublin, Ireland. It was delivered to Pennsylvania, USA by the 24th.

 

[pappymac]

I admit that I am impatient when it comes to ordering something on line and will find myself checking the tracking two or three times a day.

I have realized that I'm more frustrated by tracking a package from smokingpipes.eu than I am with tracking packages shipped via USPS.