Customer relations is crucial in a niche business like pipes and pipe tobacco. We're like a small town. Everyone knows everyone else's business, so if you aren't up to snuff, people talk about it.
Question about 4noggins
- Thread starter MrSleepy
- Start date
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**update** the package has been sent and i have the tracking for it all is well thank you very much for the replies!!
Same here .....always comes through......lifeline to the U.K.
I'll second that - once you have done a few orders and gotten used to the way they operate its all good.
As long as they keep on coming through I'll take the lack of communication and longer than average shipping on the chin.
Mind you if I were in the US I'd definitely understand the frustration etc.
They have sucked for quite some time and obviously don't care. So the question is WHY? When there are so many vastly superior alternatives, why ever give an order to 4Noggins? And if you do, why ever complain about it later?
Makes you appreciate Smoking Pipes. One of the best places that I’ve ever shopped, tobacco related or otherwise. Their customer service is second to none. I literally have received email responses to inquiries within minutes?
4 Noggins doesn’t need to give a shit about customer service. They ship where others won’t.
This sums up my thoughts exactly. It is also why I scratch my head and wonder why they are talked about so openly online.
Yep, I keep it to PM's when advising new members and others.
Not that I'm not guilty of the odd mention (like above), but I try and keep it vague, and not specific etc.
It may only take one person in the customs or anti tobacco game to go hunting and find out.
You pay and you get what you paid for. Don't we get more than enough emails daily? Do we need more emails to go through? Check the website for order status. Ain't that hard.
Every order I have placed through them has been exceedingly slow. Even slower than {insert largest non-site-sponsor online tobacco store}, and that's saying something.
If smokingpipes carries it, I buy through them exclusively now. Arrives in 2-3 days versus >1 week.
If smokingpipes carries it, I buy through them exclusively now. Arrives in 2-3 days versus >1 week.
Used them quite a bit. I've never tried to really *communicate* with them, but from my perspective the relationship works great: I pay them a fair price and my goods show up in a fair timeframe. Works for me.
Yep, that is what they do.
Ordered from them twice, no worries. Fast delivery, very protective packing .
So I do not care a fig about poor customer service, as long there's no trouble fo course. It's only words.
Hamlet; words, words, words, I care about action and delivering on promises ( me, not Hamlet ) !
Is it slower than ordering from 4Baggins in Middle Earth?
Bout the same as ordering from 4Sahibs in the Middle East.
That was the real good stuff . Man, those were the days
