Question about 4noggins

[MrSleepy]

Hey guys, once again i am here to seek advice of the o'l wise pipe forum.
I ordered 4 tins of tobacco from 4noggins 6 days ago and made payment
through credit card, so it was paid right away. Since then iv gotten no
email, no shipping confirmation or anything of the sort. I also have
called and jeff hasnt picked up at all, is this normal at 4noggins?
I feel like its not a huge ask for him to reply to my email or let
me know whats going on with my order.....anyway has any of you
had this happen recently, would love to hear the outcome.

 

[Chasing Embers]

I won't touch them.

 

[MrSleepy]

I won't touch them.

Okay fair enough, just as i made this post my order status was updated to Fulfillment Status: Fulfilled.....what are the odds of that aha. Still no email with the tracking number or anything but its progress!

 

[sasquatch]

You'll get your stuff, but communication is now basically nil with them. It's really sad, and there's really no reason from the customer's point of view that it would be acceptable. You may or may not get a shipping confirmation. Hang tight, it will show up. But if this kind of thing makes you nervous, at this point, shop elsewhere. They used to be really good, now they simply exist.

 

[MrSleepy]

You'll get your stuff, but communication is now basically nil with them. It's really sad, and there's really no reason from the customer's point of view that it would be acceptable. You may or may not get a shipping confirmation. Hang tight, it will show up. But if this kind of thing makes you nervous, at this point, shop elsewhere. They used to be really good, now they simply exist.

ah okay i guess ill just wait for it to show up then. As for shopping somewhere else i dont really have a choice since
im from NZ.

 

[MarcosEZLN]

ah okay i guess ill just wait for it to show up then. As for shopping somewhere else i dont really have a choice since
im from NZ.

4noggins: the best option for those with no other options. I'm not judging since I use them myself but there's no shortage of complaints regarding customer service, or rather the lack thereof.

 

[MrSleepy]

4noggins: the best option for those with no other options. I'm not judging since I use them myself but there's no shortage of complaints regarding customer service, or rather the lack thereof.

Do you at least always get your order in the end?

 

[MarcosEZLN]

Do you at least always get your order in the end?

Every order I've placed has gotten to me. I think one time it took a week before it shipped but that's the worst I've experienced. I've read more than a handful of posts from people claiming they never got theirs, though.

 

[d4k23]

I ordered from them recently and had no issues. I think patience will work out in the end!

 

[MrSleepy]

I ordered from them recently and had no issues. I think patience will work out in the end!

yea thats what im hoping for

 

[mso489]

They changed management some years ago and customer service has been called in question by several members since then. I hope your order arrives soon and it is as you hope. Overseas orders can be tricky with the best of retailers, but here's wishing you luck.

 

[MrSleepy]

They changed management some years ago and customer service has been called in question by several members since then. I hope your order arrives soon and it is as you hope. Overseas orders can be tricky with the best of retailers, but here's wishing you luck.

Thanks a bunch, the order form updated now to shipment fulfilled and just waiting now for a tracking number
which will hopefully be in my email tomorrow.

 

[romaso]

How often do they have sales? I'm on their mailing list but seldom get anything.

 

[MrSleepy]

How often do they have sales? I'm on their mailing list but seldom get anything.

Not sure to be honest this is my first order from them, i did however buy a 100g of vanilla cream that was on
sale and i think my nightcap i brought was also on sale.

 

[captpat]

I've avoided them since the change in ownership, too many complaints similar to the OP's. There are many other places with much better service and communications to purchase from.

 

[sokrates]

With as much grief as they get for being slow, they are the only retailer bold enough to ship to me in Washington. I have to give them a lot of credit.

 

[weezell]

I won't touch them.

don't want the headache...

 

[cigrmaster]

Their customer service totally sucks. Doesn't matter if you call or email they refuse to answer either. Obviously they have no idea how to run a business.

 

[KBaz]

They fill a need. They are slow. I find their shipping to my area unnecessarily expensive. But they ship to my area. Sometimes any port in a storm is what you need.

 

[JimInks]

Their customer service totally sucks. Doesn't matter if you call or email they refuse to answer either. Obviously they have no idea how to run a business.

I also think it gives you a strong clue as to how their view their customers.