I'm telling you guys. I've gotten the best customer service from any business ever from TobaccoPipes.Com. I just ordered a Sav. Churchwarden from them today. That said, I did order a "manufacturer's second" from PipesandCigars and it was exactly as they described: Not pretty haha! But serious. The selection of pipes at TobaccoPipes.com isn't as comprehensive as some other sites, but I've found their prices to be good and their service is outstanding. I'd pay a little extra for outstanding service. So, for me it's a win-win.