PipesandCigars.com Horror Story

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quincy

Part of the Furniture Now
Feb 7, 2013
508
10
I'm telling you guys. I've gotten the best customer service from any business ever from TobaccoPipes.Com. I just ordered a Sav. Churchwarden from them today. That said, I did order a "manufacturer's second" from PipesandCigars and it was exactly as they described: Not pretty haha! But serious. The selection of pipes at TobaccoPipes.com isn't as comprehensive as some other sites, but I've found their prices to be good and their service is outstanding. I'd pay a little extra for outstanding service. So, for me it's a win-win.

 
Jul 12, 2011
4,133
4,242
+1/Smokingpipes.com & also Alpascia.com (outstanding attention to detail and packing,

and from Milan to US/at my door in three days)
I have only ordered bacci from pipesandcigars.com, had one issue

with a banged up tin once, emailed them about it and they said to keep the damaged

tin and they sent out another one to me....

 

tennsmoker

Lifer
Jul 2, 2010
1,157
8
I don't want to keep flogging a falling horse, but I got in on the IPSD with P&C. Even got a Sav I had my eye on, pluse some of the new Russ baccy stuff.
The goodie bag came. Drumm roll, please. Excitment builds. And the winner is?
Uh, what am I to do with the house slippers? You heard that right. House slippers. I am smart enough to know that I can't smoke 'em.
I could have used a nice Czec pipe tool, but I got a pair of too small house slippers.
Now, please forgive me. I hate to sound like sour grapes, which this is, of course, but I can't give the slippers to my wife because she absolutely abhors my pipe smoking in the first place, and doesn't know about the goodie bag I received. Yet.
And the slippers won't fit my cats, either, unless I get another pair from P&C.

 

tennsmoker

Lifer
Jul 2, 2010
1,157
8
I don't want to keep flogging a falling horse, but I got in on the IPSD with P&C. Even got a Sav I had my eye on, plus some of the new Russ baccy stuff.
The goodie bag came. Drumm roll, please. Excitment builds. And the winner is?
Uh, what am I to do with the house slippers? You heard that right. House slippers. I am smart enough to know that I can't smoke 'em.
I could have used a nice Czec pipe tool, but I got a pair of too small house slippers.
Now, please forgive me. I hate to sound like sour grapes, which this is, of course, but I can't give the slippers to my wife because she absolutely abhors my pipe smoking in the first place, and doesn't know about the goodie bag I received. Yet.
And the slippers won't fit my cats, either, unless I get another pair from P&C.

 
Dec 24, 2012
7,195
462
There is an easy solution to the slipper problem. Take a black pen and write "Handmade by Rad Davis" on them and then throw them up on briardbid.com with a starting bid of $100. This will make Kevin Happy and, when cigrmaster swoops down and buys them, you will make out like a bandit.
Happy to help.

 

bullbriar

Can't Leave
Mar 6, 2013
495
12
Sorry to hear about the mess. I was just about to order a pipe from them this week...guess I'll look elsewhere.

 

Perique

Lifer
Sep 20, 2011
4,098
3,885
www.tobaccoreviews.com
In fairness to P&C, and with all due respect to Eric's poor experience, it should be noted that P&C is a well-respected vendor and supporter of the pipe smoking community. Many of us have had nothing but great service from them. Doesn't excuse Eric's apparently poor service, but just keeping the body of work in perspective.

 
Aug 14, 2012
2,872
127
Wow! I hope someone tells them to read this. The fact is you can't run a business from the golf course, or by hiding in the office either. As stated above, smokingpipes, Iwan Ries and Cup O Joe's are all reputable and responsible retailers. My favorite retailer right now is Al Pascia, in Milan. They get the pick of the EU pipes, few of which ever make it to the US. They also have lower prices, excellent packing, and next day delivery from Italy, either free or cheap, and take Paypal. Paypal is important because if you don't get the order and they won't return the payment, Paypal will return your money more easily than on a credit card sale. Just make the claim within a month. The smokingpipes white glove videos originated at Al Pascia. Regarding Storient, mentioned above, I have had problems with them and Altinok, and therefore recommend against ordering directly from either.

 

instymp

Lifer
Jul 30, 2012
2,450
1,120
I am sorry to hear of the bad service, I guess I am blessed because I have had no problems with them on pipes & tobacco. I bought one from them once, they sent the wrong one(or I ordered the wrong one) & they handled it very well.

 

ssjones

Moderator
Staff member
May 11, 2011
18,989
13,021
Covington, Louisiana
postimg.cc
I'm sorry to hear about these issues. I frequent the lounge/store under the internet enterprise every few months. I can assure you that Russ O and the owner are almost always on site (I walked past Russ in the parking lot last week, didn't recognize him in the dark). I don't know Russ' status, if he is an employee or part owner. I haven't ordered a pipe from them in three years, but that Peterson came nicely packaged in the factory box with plenty of padding and no quality issues. But, that was three years ago.

 
Jul 12, 2011
4,133
4,242
Damn , spoke too soon, just got a shipment in from SP, pipe box looks

like it wasn't packed correctly, on side of packing materiel and pipe

box inside was flat :-( , have to inspect the pipe out...but if there are

issues I know SP takes care of things FAST for you..
Packing 101 boys/girls; make sure packing materiel is actually

protecting the items being shipped...don't be f'in cheap with the

stuff as well...we are all spending are hard earned dollars with

you and to break our hearts with broken pipes...OUCH!
My two-cents :)

 

yadan

Can't Leave
Dec 23, 2012
336
1
Central Galilee, Israel
An incredible account - especially where a popular, respected establishment is concerned.

I received over 20 pipes in February from individual Ebay and Etsy dealers, including a few who knew absolutely nothing about the pipes they were selling, and not a single pipe arrived which was not packaged excellently.

So how a so-called specialty business can do something like that to a customer is really the pits.

 

cigrmaster

Lifer
May 26, 2012
20,248
57,309
66
Sarasota Florida
Rad slippers, where? I will buy them all.lol
I had a lousy experience with cup of joes and their pictures and descriptions of pipes are even worse than P&C, I would not recommend them for either pipe tobacco or pipes.
I sincerely hope that P&C reads this post because I honestly think they can do a much better job. They do an outstanding job on all my tobacco orders and do wish them well.

 

rondyr

Starting to Get Obsessed
Oct 19, 2012
270
48
46
Bel Air, MD
My Peterson Aran came from P&C and it was flawless. I've gotten great customer service from them, Sarah Voss in particular, with my orders. I dunno who wrote you that e-mail, but that's NOT great customer service right there at all. SmokingPipes is great, and while I haven't purchased from 4Noggins yet I've heard nothing but good things about them. My favorite online retailer, although they are not yet a site sponsor, is Hiland's Cigars in Arizona, but they have a very limited selection of pipes and pipe tobacco, but Scott Hiland is the master of excellent customer service. I haven't, and probably never will, order from Cup O' Joes because just about everything that they sell is cheaper on P&C and SmokingPipes. I'd like to see them lower their prices a bit, and then I would give them a shot.
Sorry to hear about your experience, and I hope that they read this forum thread and MAKE IT RIGHT!

 

allan

Lifer
Dec 5, 2012
2,429
7
Bronx, NY
Since I can see that most of us order tobacco from them, my instant analysis is that how can you possibly damage a pipe tobacoo shippment?
With pipes, it is a different story. Is it that they are so busy that the part time help just isn't trained to pacakage properly?
Hopefully someone from the company will post a message letting us know that they are aware of this situation and immediately correct this issue.

 

igloo

Lifer
Jan 17, 2010
4,083
5
woodlands tx
I have had two minor hicups with orders from P&C one was fixed with a email and one by phone . I would start all over with another person on thier end . I would not hesitate to recomend them for outstanding service ,these little things happen .

 

mustanggt

Part of the Furniture Now
Dec 6, 2012
819
4
Thanks for the heads up. Sorry for your troubles. What you are going through with them just drives me insane. Nothing like doing things over and over. I will pay for good customer service but screw me once and I'm gone. I don't have time or patience for that anymore.

 
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