Pipes&Cigars ...Russ, What is Happening?
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Well I have had a back order of Lakeland brickle for almost two months, and Russ himself said it should be shipping in a week *2 weeks ago* since I have a back order mine should have shipped first right? Does that mean the product had not had any in stock for two months?
Peck I know the Canada policy sucks, but I do understand it. I've not ordered from Rich at 4noggins but have heard great things about them. My guess is he uses discrete packaging for you guys in Canada 
I've been burned twice by SP's shopping cart so I don't order from them anymore. When I called the reply was that I could cancel the whole order, which of course I did. P&C customer support on the only occasion I needed it took quick action to make me happy.
Other than sales P&C is still cheaper on most brands and will take a back orders guaranteeing the price and ship it free. I don’t believe anyone else does that. I got shopping cart burned when SP just ran a 20% off on Escudo ($7.84), big buyers came in wiped it out and they won’t take a backorder, guarantee the price and ship it free. One of the reasons other companies have stock is they still have it, not that they have got more in. I find it hard to believe that the wholesalers are not filling a large order from P&C to sell a smaller order to another company.
I've total faith that the stocking issues with P&C will be worked out quickly as the new partnership does have industry weight and money.
Craig
I've been burned twice by SP's shopping cart so I don't order from them anymore. When I called the reply was that I could cancel the whole order, which of course I did. P&C customer support on the only occasion I needed it took quick action to make me happy.Other than sales P&C is still cheaper on most brands and will take a back orders guaranteeing the price and ship it free. I don’t believe anyone else does that. I got shopping cart burned when SP just ran a 20% off on Escudo ($7.84), big buyers came in wiped it out and they won’t take a backorder, guarantee the price and ship it free. One of the reasons other companies have stock is they still have it, not that they have got more in. I find it hard to believe that the wholesalers are not filling a large order from P&C to sell a smaller order to another company.
I've total faith that the stocking issues with P&C will be worked out quickly as the new partnership does have industry weight and money.
Craig
The problem with the Lakeland Brickles is that a particular component has been missing, which should have been here weeks ago. I just got confirmation that the tobacco has arrived, and as soon as it gets checked in, all backorders will be filled.
Russ
Russ
P&C has always done right by me. I use them 99% of the time. I have something that we here call a "cellar" where as if a store is out of something I myself do not run out. Also the pictures of "cellars" we see posted here, with more tobacco than can be smoked in that persons life time
. So they are just being bought for the sake of buying. No problem with that, free marker rocks. However it does lend to empty online shelves. Russ won't like this but good I hope you guys do stop using them. More for me. From my experience best sponsor of this site hands down.
. So they are just being bought for the sake of buying. No problem with that, free marker rocks. However it does lend to empty online shelves. Russ won't like this but good I hope you guys do stop using them. More for me. From my experience best sponsor of this site hands down.
I agree with you Dervis - Harris's tobacco hoarding has undoubtedly contributed to the problem. Damn his oily hide.
I can't believe what has happened to P&C.
It boggles my mind.
From all outward appearances, it does seem that CI bought it out in order to kill the competition, what else could explain it?
I don't know what kind of international traffic P&C did, but I gotta feeling the numbers were pretty good, it seems like a very stupid policy change.
It's like that Bugs Bunny cartoon when the gremlin keeps fuckin' with the airplane, it's built for speed but pull a few screws loose and it goes spiral diving into the ground.
The CI buyout of P&C has been like the Hindenburg disaster, an uglier than hell crash 'n burn.
I've continued to support P&C through all this muddy fumbling down in the trenches.
Just last night I bought a Wayne Teipen pipe, however, it's still showing as in stock, I can go put it in my basket all over again and proceed to check out, after I paid for it last night? Is there no auto-update with the inventory? Am I going to get an email saying "sorry, we don't have that pipe" ?
At the same time I threw in some Kendal Kentucky & Black House, I wanted to also try some Darbyshire as it sounds right up my alley --- it was showing as in stock, and as of right now says in stock, but when I put it in the basket I get the wonderful message of "Hearth & Home Marquee Series Darbyshire (2oz tin) is not orderable." --- this irks me no end, why waste my time with such a dupe? It's frustrating!
I've noticed that the pipe literature has also been dropped. I like reading. Smokingpipes.com rules in this category...except for Pipes&Tobaccos Magazine, inwhich Cup 'o Joes rules because they sell 'em for $4.95, I've done business with them before just because I wanted to get some back issues and threw some more stuff in.
Like everybody else, I've noticed the price increases and it is disappointing. P&C ruled on the tobacco front for sure, with the lower prices, quantity breaks and quick replenishment, but now it's like a graveyard over there, out-of-stock out the yinyang.
P&C, to me, always kinda had a "working class" vibe and I like that.
Especially nice as well is how y'all are carrying some of the lesser represented American artisan pipemakers, like Wayne Teipen, Jerry Crawford, Russ Cook, Old Nellie, Colin Rigsby, David S. Huber etc etc --- that goes a long way in my book and could be a strong suit for y'all if y'all did it up right, the photography is pretty good but it could be better. It could be a big draw if y'all build it up solid, all the dazzling Duesenberg astro-boy pipes are all well 'n good and attract a certain deep-pocket crowd, but as much as I'd love to have a Geiger Bodog, there ain't no way $1,497 can fall outta my skinny wallet, it's a daydream for a chump like me, but $200-$400 for a homegrown American pipe is something that I'll not only gladly splurge on, but it'll make me kinda proud to be keepin' it real on the block, so to say, zipcode 'n all that.
There's already been a collapse of massive proportions, overcoming that is going to be hard work and I'm sure all this crazy shit is super stressful, but it sounds like things are on the up 'n up, hopefully that mighty bird will take flight as I hope it does, rise the phoenix!
It's just deeply saddening to see how all this has gone down,
a great pity and a shame.
:crying:
It boggles my mind.
From all outward appearances, it does seem that CI bought it out in order to kill the competition, what else could explain it?
I don't know what kind of international traffic P&C did, but I gotta feeling the numbers were pretty good, it seems like a very stupid policy change.
It's like that Bugs Bunny cartoon when the gremlin keeps fuckin' with the airplane, it's built for speed but pull a few screws loose and it goes spiral diving into the ground.
The CI buyout of P&C has been like the Hindenburg disaster, an uglier than hell crash 'n burn.
I've continued to support P&C through all this muddy fumbling down in the trenches.
Just last night I bought a Wayne Teipen pipe, however, it's still showing as in stock, I can go put it in my basket all over again and proceed to check out, after I paid for it last night? Is there no auto-update with the inventory? Am I going to get an email saying "sorry, we don't have that pipe" ?
At the same time I threw in some Kendal Kentucky & Black House, I wanted to also try some Darbyshire as it sounds right up my alley --- it was showing as in stock, and as of right now says in stock, but when I put it in the basket I get the wonderful message of "Hearth & Home Marquee Series Darbyshire (2oz tin) is not orderable." --- this irks me no end, why waste my time with such a dupe? It's frustrating!
I've noticed that the pipe literature has also been dropped. I like reading. Smokingpipes.com rules in this category...except for Pipes&Tobaccos Magazine, inwhich Cup 'o Joes rules because they sell 'em for $4.95, I've done business with them before just because I wanted to get some back issues and threw some more stuff in.
Like everybody else, I've noticed the price increases and it is disappointing. P&C ruled on the tobacco front for sure, with the lower prices, quantity breaks and quick replenishment, but now it's like a graveyard over there, out-of-stock out the yinyang.
P&C, to me, always kinda had a "working class" vibe and I like that.
Especially nice as well is how y'all are carrying some of the lesser represented American artisan pipemakers, like Wayne Teipen, Jerry Crawford, Russ Cook, Old Nellie, Colin Rigsby, David S. Huber etc etc --- that goes a long way in my book and could be a strong suit for y'all if y'all did it up right, the photography is pretty good but it could be better. It could be a big draw if y'all build it up solid, all the dazzling Duesenberg astro-boy pipes are all well 'n good and attract a certain deep-pocket crowd, but as much as I'd love to have a Geiger Bodog, there ain't no way $1,497 can fall outta my skinny wallet, it's a daydream for a chump like me, but $200-$400 for a homegrown American pipe is something that I'll not only gladly splurge on, but it'll make me kinda proud to be keepin' it real on the block, so to say, zipcode 'n all that.
There's already been a collapse of massive proportions, overcoming that is going to be hard work and I'm sure all this crazy shit is super stressful, but it sounds like things are on the up 'n up, hopefully that mighty bird will take flight as I hope it does, rise the phoenix!
It's just deeply saddening to see how all this has gone down,
a great pity and a shame.
:crying:
A lot of the inventory issues will be solved with a change that will be coming. The problem is that since the site is hosted by Yahoo and our inventory is on our own platform, it can only be updated manually, and is done daily. When we finish our work, inventory will be pretty much real-time.
Russ
Russ
No, I don't have a financial stake in P&C and never have. But I know what's being to done to deal with our issues and to make our site much better for the future. I'm not at liberty to discuss what's happening, but when the work is done,the benefits to our customers will be immense. I may not be financially involved, but I take great pride in P&C and am proud to work with and for the people here. When it all comes together, you'll see what I mean.
Russ
Russ
I'm confused about the PayPal thing. I made an order back in April, a lighter I wanted showed in stock, but, once I placed the order, an email was sent telling me it was on back order, still is by the way, but the PayPal payment was for the reduced amount, minus the lighter. So, they definitely didn't charge me for everything up front on that order.
Well, my Wayne Teipen pipe, along with the KK & Blackhouse arrived here in record time!
I'm very happy with it.
There's no reason not to order from P&C, if they got what you want in stock, there ain't no problems at all...
...I'm looking forward to the upcoming changes as it sounds like good stuff!
thanks Russ,
and hey, I know you're working like a madman, please be cautious of the stress and don't let it mess you up... we need you to keep on doing more great things in the future! Take good care.
I'm very happy with it.
There's no reason not to order from P&C, if they got what you want in stock, there ain't no problems at all...
...I'm looking forward to the upcoming changes as it sounds like good stuff!
thanks Russ,
and hey, I know you're working like a madman, please be cautious of the stress and don't let it mess you up... we need you to keep on doing more great things in the future! Take good care.
The PayPal problem started when we moved, which was in the middle of April. Before the 15th of that month, we were on a different computer platform. When we moved, the Yahoo website won't coordinate with the accounting software, which is why we have had the situation with PayPal.
Thanks for the kind words. It's things like this that make the effort worthwhile.
Russ
Thanks for the kind words. It's things like this that make the effort worthwhile.
Russ
I just wanted to give a big thanks to Russ and team at P&C for my last order. I had never tried them before (always used 4noggins, SmokingPipes, CupOJoes) but thought I'd give them a shot. I ordered about 5 different blends, all were in stock, and at very good prices. I received the shipment without issues in about 3 days. You can't ask for much more than that!
As a matter of fact, I was so impressed I just decided to do my yearly TAD order a bit early with them. Hopefully everything will go as smooth with this order as the last one.
Thanks Russ!
As a matter of fact, I was so impressed I just decided to do my yearly TAD order a bit early with them. Hopefully everything will go as smooth with this order as the last one.
Thanks Russ!
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