Egg white + chalk powder could fix the dent but I’m sure as hell not repairing it. Wanted a pipe to pass on as legacy to my descendants, not something that starts falling apart after one smoke.Oh shit, yeah. That sucks! I hope you can just return the whole pipe even though it was smoked, or at least repair it, people here often talk about fireplace mortar. But I'll let the experts talk about that.
It is clearly defective material, a double folded pipe cleaner should not have caused such damage.
And I hope they will see logic that I didn’t need to apply any force for cleaning because there is literally no cake to clean and half of the bowl is actually white as snow.