Thank you all for your insights and views. I understand what you mean; I had my doubts about telling my own experience from the get go, which is why I formulated this thread as I did. I didn't want to fly out the gate with negativity so I thought I would pose the question first. This does two things: It enables me to see how Moonshine Pipes are conducting their business lately and, if I am to tell my side of the story, it paints Moonshine Pipes in a positive light Prior to me describing my own dealings with them/him.
It's a shame that in light of my bad experience, some of you would rather I had just shut up and dealt with it in silence, instead of voicing my concerns on a community designed for precisely this purpose. This is an open forum and as such, you are as entitled to comment on this thread as I am entitled to post it. My intention is not to disparage a man or his business, I am not here to name and shame anyone. The purpose of this thread, again, is to share my experience and gain those of others. I'm not one for hidden motives, they're an utter waste of time. I was hesitant to state my case, though given that some were willing to pass judgement on me and my conduct without knowing the story, I am going to allow others to decide for themselves... Instead of opening myself up to further conclusion jumping.
You gents call it what whatever you'd like to, "trollish", brash, poor form, etc. I hadn't yet specifically stated what my issue with Jonathan and his company are, I wanted to see if all the positive things I once read were still true for everyone else apart from me; that the treatment I'd received was a one off. I am very happy to hear that for the most part, the other orders have been problem-free. This is what I'd read everywhere, as well as how reasonable and nice a guy Jonathan is.
As stated, my main problem with Moonshine Pipes is communication, or the lack thereof. I have had non-stop issues with my order that are still ongoing. Meanwhile: No response from Jonathan in 10 days.
I ordered two pipes. Days later, before my pipes have shipped, these pipes are reduced in price, with each pipe coming supplied with an additional free one. I email about this to express my disappointment that I missed the opportunity but that I get it and that I am excited to receive my order. No response. Seemed a bit cold, but oh well. Several days later, half my money gets refunded with no explanation at all. I email Jonathan, nothing.
Then when I finally hear from him, it's to tell me that the pipes I ordered are both out of stock. He tells me to pick two others and that I'll receive some additional pipes for free, to make up for the mistake on the site. I was surprised at this but was naturally happy!
I then contact him 2 weeks later to get customs information on my package because it's stuck there. 6 days go by, nothing. Reminder, nothing. Package arrives, missing all extras. This was a pity but I had received a partial refund for this order, so it was not the end of the world, by any means. What annoyed me mostly, was that one of the pipes is damaged. I email Jonathan to tell him about this. Both about the damage and less importantly, the missing extras. I also tell him I'm not happy about his delayed replies. This time, credit to him, he replies immediately, asking for photographs, apologising profusely and yet again promising me a complimentary pipe for this mistake.
That was 10 days and 3 reminders ago. I even messaged him on Instagram, where he is active constantly. It is now clear that I am being ignored. I admire what the man does, being a one man operation. I know he has a family and a life that goes beyond my concern for good customer service. This, however, is quite remarkable.
If you now wish to pass judgement on my concerns, do so. This is an open discussion. If you think I have unreasonable expectations then please feed this back to me.
