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crazypipe

Lifer
Sep 23, 2012
3,484
0
a1ljqt.jpg


 

mso489

Lifer
Feb 21, 2013
41,211
60,651
So true. The quest for the magical management concept, spread sheet city. Then there's Warren Buffet

who makes his billions (almost) on his inexpensive kitchen table. A few boring principles and grim

determination. Part of an MBA program ought to be working in a dollar store, learning the inventory,

where it is on the shelves, helping the customers, and observing carefully how they behave while stocking

the shelves. That's retail.

 

allan

Lifer
Dec 5, 2012
2,429
7
Bronx, NY
MSO
You so have got it right.
In my area, where dollar stores are everywhere, customer appreciation and good service is not a given.
It mainly depends on the individual employee, certainly not from their training!

 

tuold

Lifer
Oct 15, 2013
2,133
172
Beaverton,Oregon
Oh brother! Don't get me started! Our new COO has mandated that each department in the hospital establish metrics for all manner of activities. So we spend countless hours in meetings deciding which metrics to follow and how to incorporate these into reports and newsletters. Our whiteboard is full of charts and graphs on everything from sick calls to order processing times.
The one metric nobody seems to be following is if all this effort makes the hospital a safer place for patients. I've done some checking by looking at the frequency of overall safety incidents from ranging from "near misses" to those that did some actual patient harm. I see no change since we started this reporting madness. The number of reports is way up and that's all that seems to count for management. Mission accomplished.

 

cobguy

Lifer
Oct 18, 2013
3,742
18
Same here at my hospital Tuold ... 3 weeks of tracking our every move in order to get "lean".
They pay an outside company big bucks to come in and try to .... save money? :crazy:
If upper admin would just actually listen to the people "in the trenches"

we would have conveyed all the same info for free.
Perhaps that is why when my co-worker is headed to the bathroom he always says:

"time to drop the administrators off at the pool"! :rofl:

 

tuold

Lifer
Oct 15, 2013
2,133
172
Beaverton,Oregon
#cobguy, in my opinion this "lean" business as implemented in pharmacy is 50% crock. What it usually means to me is that when a patient needs something, we don't have it because we just dispensed the one an only item we had in stock. This means calling other hospitals in the area and begging them to let us borrow from their stock. The doctor wants it now, so we have to pay a courier $60 or more to transport it. Lean translates into delays in care and higher costs. Maybe it works in the larger scheme of things in other areas of the hospital, but at my level it's a real pain.I could go on....
The nurses have the "Time to Care" plan to implement.That's where they are tracking all their movements in order to work more efficiently. Maybe that's working for them. Somehow I doubt it.

 

cobguy

Lifer
Oct 18, 2013
3,742
18
Lean translates into delays in care and higher costs
Completely agreed!
I went through some other similar waste of time/money projects called Six Sigma.

They used "belts" like Karate to designate your level in the program.

Basically, it meant a lot more time wasted in meetings and conference calls.
When will they learn that someone who's been doing this for 20 years has more insight

than a hired "shirt" or "axeman"?? :roll:

 

plateauguy

Lifer
Mar 19, 2013
2,412
21
Boeings been trying to get "lean" for at least 15 years. They bring in IE people that never leave, can't do the job they are studying, and don't know anything about an airplane except ordering a drink.
Where is common sense?

 

dochudson

Lifer
May 11, 2012
1,635
12
worked 25 years for a large group of hospitals.. us lowlife's in IT would laugh after a meeting with hosp folks we always said the more people they invite the less chance of anyone agreeing which just meant another meeting.

 

12pups

Lifer
Feb 9, 2014
1,063
2
Minnesota
Well, there's the other side.
This little company keeps hiring managers. The few people actually creating revenue see the company profits getting divided among more and more people demanding more and more from them.
Sort of puzzles those of us who don't have a say.

 

cobguy

Lifer
Oct 18, 2013
3,742
18
... us lowlife's in IT
Definitely not considered "lowlifes" here ... we depend on you guys a lot!!
Since the implementation of a new hospital-wide Information System (Cerner) and

with all the change towards Electronic Medical Records our IT guys are very important.
I smoke a bowl to you, sir! :puffy:

 
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