Is The Free Tin Real?

[mso489]

I bought a 100 g tin of a particular blend from SP, and above the price it said, "Free tin of Janus, Juno, or Jupiter." In my comments, I said if I had a choice, I'd like a particular blend of the three. The free tin did not show up on my billing information. Is the free tin a sure thing, a possibility, or highly unlikely? I wanted the blend I ordered, but the good freebie cinched the deal. What are my chances? Once the order shows up, I will let you know, but does anyone else have experience with this offer? Knowing SP, I'd suspect generosity, but I just don't know.

 

[spartacus]

I ordered all three of the new Savinelli bends when they first came out. I did not get an offer like that.

Maybe they are having difficulty getting rid of them. For me they were just an average blend. Nothing to write home about but good enough to smoke.

 

[mso489]

I'm going by jiminks review of these on Forums, requesting the one that most appealed to me, if it shows up, and if they allow me to select. One was distinctly more my style than the others. We'll see what happens, and I'll let you know. Sorry these didn't hit the spot for you. With new blends, it is always a gamble. Occasionally, I'll try a blend and find it very "meh," but then try it again, sooner or later, and it will unfold for me, and this could happen for you?

 

[3rdguy]

I thought it was buy a Savinelli pipe and get a free tin?

 

[3rdguy]

 

[logs]

I want a free tin just for being me!

 

[Country Bladesmith]

I thought it was buy a Savinelli pipe and get a free tin?

That’s the only free tin special I’ve seen, but I just thought I missed something.

 

[mso489]

The free tin note was right beside the price on this blend, so I took them at their word. Nothing about a pipe, though I'd seen that offer too. I'm hoping for the best. I might send an email, and if it is a mistake, they might send me the free tin for bringing it to their attention.

 

[cassie.davison]

The free tin note was right beside the price on this blend, so I took them at their word. Nothing about a pipe, though I'd seen that offer too. I'm hoping for the best. I might send an email, and if it is a mistake, they might send me the free tin for bringing it to their attention.

I'm one of the Customer Service Supervisors here at Smokingpipes and I want to apologize for our marketing hiccup on the Savinelli promotion. We are currently running a buy a new Savinelli pipe, get a free tin of Janus, Juno or Jupiter promotion, but it was mistakenly advertised on all of the Savinelli tobacco listings instead of just those three. This has since been updated, but I completely understand the confusion and I'm sorry about that. I didn't see an email from you to our customer service team, so please email me at cassie.davison@smokingpipes.com so I can make sure you are taken care of!

 

[logs]

pretty sure I still get a free tin just for being me

 

[donjgiles]

SmokingPipes ... class act, and a proper way to do business and keep customers happy, and returning!
Well done Cassie.

 

[BROBS]

That is for sure one thing..
if smokingpipes can't make it right, no one can.
a true model of customer service. ?

 

[Country Bladesmith]

I'm one of the Customer Service Supervisors here at Smokingpipes and I want to apologize for our marketing hiccup on the Savinelli promotion. We are currently running a buy a new Savinelli pipe, get a free tin of Janus, Juno or Jupiter promotion, but it was mistakenly advertised on all of the Savinelli tobacco listings instead of just those three. This has since been updated, but I completely understand the confusion and I'm sorry about that. I didn't see an email from you to our customer service team, so please email me at cassie.davison@smokingpipes.com so I can make sure you are taken care of!

Thanks for the clarification ?

 

[BarrelProof]

In all the various industries in which I have taken part in online commerce, I have never seen customer service as good as that provided by Smoking Pipes.

Ever.

 

[3rdguy]

I'm one of the Customer Service Supervisors here at Smokingpipes and I want to apologize for our marketing hiccup on the Savinelli promotion. We are currently running a buy a new Savinelli pipe, get a free tin of Janus, Juno or Jupiter promotion, but it was mistakenly advertised on all of the Savinelli tobacco listings instead of just those three. This has since been updated, but I completely understand the confusion and I'm sorry about that. I didn't see an email from you to our customer service team, so please email me at cassie.davison@smokingpipes.com so I can make sure you are taken care of!

 

[mso489]

Wow, cassie, thank you so much for your response. I will email you accordingly. The link jumps to an old email account of mine, and I no longer have the password for, so I'll just send through the current provider. Thank you again.

 

[mso489]

What a fine happy ending, and graciousness and generosity (again) on the part of smokingpipes.com. Cassie is having the extra tin sent. The free tin with other tinned tobacco was an error, but SP is making good on it. That's their style -- generous hearted, and plain good business. Please understand, this was an error, and no such deal is available, one of those tech oops. And thank you Cassie and smokingpipes.com.

 

[weezell]

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