Fair enough, personal experiences obviously varies but I'm a "what-have-you-done-for-me-lately" kind of guy and while I've bought many excellent estate pipes from SP.com in the past, my recent experiences with them over the last 18 months or so have really soured my opinion.
And since you've asked:
2 out of 5 pipes I bought over this period were what I would consider mislabeled - one had an obvious replacement stem and the other had a restored bowl but was labeled as (unsmoked). A more forgiving person probably could've chalked this up to an innocent oversight but given how substantially these things affect the value, I was personally not so trusting.
To be fair and balanced, when I did bring these points to their attention, they refunded the pipes immediately no questions asked.
Now the 3rd incident I'm less forgiving with: against my better judgement I impulse bought a birth-year Sherlock Peterson with a gold band, describe as being in mint, like new, unsmoked condition. When it arrived to me I noticed a huge 7mm crack on the gold band (after a little research a common sign of age with these pipes), I alerted SP.com with photos of the crack, and once again they accepted the return immediately.
However a week or so later, I saw the same pipe back up for sale on SP.com for the same price. The video demonstrating the pipe (which was the same one when I bought it the first time) I rewatched carefully and noticed the convenient finger placements to hides the crack on the band. The listing was gone after being up for another 2 or so weeks, I did not follow up, but some unlucky soul probably bought it...?
So out of the 5 estate pipes I've recently bought from SP.com (who charges a reasonable premium over eBay et al for their "reliability") I had to return 3. And just to be fair, the 2 I ended up keeping were fantastic pipes.
I don't know, maybe I'm just butt-hurt, but how would you categorize these experiences?
Completely agree on this sentiment, I was just joshing with you and Chasing. LOL.