Recently sold item and couldn’t locate same to ship. Wanted to refund, then the fun began. Called help line and a very courteous but heavily accented person related that we could send them a gift card refund which was declined by us. The next step was to have buyer request refund. Finally when returning to invoice section a microscopic note allowed me to refund from checking acct the only positive was a refund to me for e bag charges. My blood pressure has never been higher!