It would seem strange as they have the MC 40th and JA Luxury Flake in stock. Possible inventory process going on?
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sunriseboy
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OK...everyone here appears to think that by calling CupOJoes, that I'm doing something wrong.
I've just been trying to order a number of tobaccos from them and they are Out of Stock. For six months?!
A number of them are big brands. Dunhill, Rattray's, Capstan, Astley's & SG, just to name five of the seventeen I viewed.
I too, used to get great service from them. And the products were always available, but when there are twenty to thirty well known brands or products unavailable it get very tedious. And the responses to my post were very milk and water also.
I've just been trying to order a number of tobaccos from them and they are Out of Stock. For six months?!
A number of them are big brands. Dunhill, Rattray's, Capstan, Astley's & SG, just to name five of the seventeen I viewed.
I too, used to get great service from them. And the products were always available, but when there are twenty to thirty well known brands or products unavailable it get very tedious. And the responses to my post were very milk and water also.
T-E--L-E-P-H-O-N-E! (Not too obtuse I hope.)
edit: Original answer deleted. It was too obtuse!) The simple answer is your questions are intrusive. The answers your require are simply privileged unless you are a shareholder in the company. The owner does not wish to share his problems with you/us. Perhaps when things are fixed or, perhaps not.
edit: Original answer deleted. It was too obtuse!) The simple answer is your questions are intrusive. The answers your require are simply privileged unless you are a shareholder in the company. The owner does not wish to share his problems with you/us. Perhaps when things are fixed or, perhaps not.
People are suggesting that you contact CoJ by email, with your concerns, and to try to find out from them , what the problem is before you go posting that there is a problem, or that the company is going down, or anything like that, in a public forum.
That is what people here are suggesting. Make an effort to contact the source, CoJ, and acquire answers to your questions from the source. If you are unsuccessful, if you are ignored, then you may have cause to post about your experience here.
Since you mention that there is no reason for this many blends to be out of stock, nor that it takes x amount of time to restock, I take it that you are expert in the marketing and selling of tobaccos. So perhaps you could enlighten us in this regard.
Whining and bitching is a time honored activity here. Check out the wailing on the various P&C related threads. You would have thought the avalanche had covered their village rather than their tobacco delivery had been delayed a week or two.
But, as with everything else, I have no opinion on it.
That is what people here are suggesting. Make an effort to contact the source, CoJ, and acquire answers to your questions from the source. If you are unsuccessful, if you are ignored, then you may have cause to post about your experience here.
Since you mention that there is no reason for this many blends to be out of stock, nor that it takes x amount of time to restock, I take it that you are expert in the marketing and selling of tobaccos. So perhaps you could enlighten us in this regard.
Whining and bitching is a time honored activity here. Check out the wailing on the various P&C related threads. You would have thought the avalanche had covered their village rather than their tobacco delivery had been delayed a week or two.
But, as with everything else, I have no opinion on it.
No, actually, we all know the real answers. Why isn't anyone telling this poor guy? I've been away for a while. Is there a new hazing process that I missed the memo on?
This is getting funny..
Reminds me of my son's business. Weekly someone gets on the forums and thrashes his business, but refuses to actually call or contact him about their concerns.
Reminds me of my son's business. Weekly someone gets on the forums and thrashes his business, but refuses to actually call or contact him about their concerns.
been years since I ordered from CoJ's - they were always good - first rule of customer service - contact them and give them a chance to make it right
A company I used to work for had three people who's entire job was to scour all the major social media sites all day and respond to those people spreading FUD (Fear,Uncertainty,Doubt - for the uninitiated). Perhaps, since pipe tobacco enthusiasts seem to be particularly touchy when they can't get that 1792 flake, and they decide to blame CoJ or SmokingPipes on every forum they hold membership to, they should hire "a person" to stop it. Naturally I volunteer, as long as I get first shot at the fresh stock of hard-to-get tins when they come in :D
Edit.. Just realized I resurrected a somewhat old thread. Oh well.. not the best impression for the job I was trying to create for myself is it? :D
Colloquially, these are known as "shills," and they also work the other way, spreading propaganda. There are many groups doing this, such as Fancy Bear, ShareBlue, Hasbara, Scientology, etc. They have been doing it for a long time, so it makes sense to be careful in what you read online on susceptible sites like forums, Wikipedia (!!!), product reviews and random blogs.
I'm poking around the Cup O' Joes site now and it looks very alive. I am suddenly interested in their bulk Peterson tobacco, because you can never have too much Irish Oak, although I like to cut it with dark Burley to give it a broader flavor.
I meant more in the sense of a customer saying they found a security flaw in our product, and these people would reach out to them via social networks to gather that information. Or, frustrated customers having some functional difficulty with our software, we'd reach out and offer to open them a support case. Yes, a lot of it is PR to show customers "we care", also collective-ass-covering. But, lets say you had a problem with a product, and you happen to post a forum thread asking about it(or just complaining), where you listed the vendor. That vendor then posts to the thread that they'd like to work with you to remedy the issue. Is that not good customer service(even if the customer should have just contacted you to begin with)?
In this case there were forum members level headed enough to not participate in speculation. Not every forum is so mature, and it's crazy how these social platforms have given significant power to those less scrupulous individuals. Just look at the ridiculousness that occurs via Yelp.
In any case, Cup O' Joes does seem alive, and even had Rattray's Red Lion which I've been wanting to try for a while. I always forget about Cup O' Joes when looking for stuff, and I probably wouldn't have looked there if not for this old thread
This is why I HATE YELP with an undying passion. It is pointless and useless, because it is the first place people go before even giving a company a chance and people lie like Hell, because evil people would rather spread lies and deceit than actually give a company a chance. And, good people that enjoy the services of a company have no motivation to go say great things about a company, unless they are just bored out of their mind.
Pick up the phone people. You know, that device that you are looking at all day!!!
Pick up the phone people. You know, that device that you are looking at all day!!!
If you think Yelp is bad, there is an app out there called "Peeple", were you can do the same thing with individuals you meet.
Great... technology makes people into bovine cud-chewing mouth-breathers with no sense of empathy. Now, I see why the most happy successful people I know don't carry or use any form of technology with them.
You just described why I just left a career in the technology field to do finish carpentry. That, and they wouldn't let me smoke in my office.
You can find more joy in that, if not just in working with your hands alone. Being able to smoke is just icing on the cake. :D
Nothing seems to be coming from Cup of Joes on this. It's possible that all of the "out of stock" items result from COJ biding its time to see what happens with the pending FDA regulations, COJ not wanting to get stuck with extensive inventory they can't sell. Just dumb-ass conjecture, but even my local independent pipe shop, specifically the proprietor, feels hung out to dry. He says it isn't changed regs that bother him so much as not being regularly informed what they mean to his business. The tobacco pipe community is collateral damage with the regs. There aren't answers because no one went anywhere near discussing the questions related to tobacco pipes and tobacco when the regs were drafted then approved. The response to tobacco pipe questions is a universal "yup, you too," with no distinctions made or attention paid. I think supporting COJ when you can (when they have something you want you can't get elsewhere that is in stock) is good.
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