Incidents like this happen. It certainly will not stop me from making future C&D/Pease purchases and I've yet to come across any. Another reason why I like 2 oz tins even though bulk has its convenience too.
C&D Mold!
- Thread starter Piping Rooster
- Start date
SmokingPipes.com Updates
Watch for Updates Twice a Week
PipesMagazine Approved Sponsor
Site Sponsors
PipesMagazine Approved Sponsor
PipesMagazine Approved Sponsor
PipesMagazine Approved Sponsor
PipesMagazine Approved Sponsor
- Status
My post wasn't to bash C&D! I think they're doing great things to bring new people to the "hobby". I've also never received any other product from them with an issue. It may have well been my fault that it happened. This is a first for me though as like I said I also have thousands of dollars of tobacco in my cellar that I've never had mold up on me, jarred or in tins. I have heard on multiple occasions that C&D have had issues in the past with mold, as well as others here and on other social media sites stating they're seeing mold in steamworks and this batch of Anthology. I never intended to ask for a refund as it may have just been an isolated incident with this one tin. If I do happen to see recurrence in any of the rest of my tins (8), I'll bring it to their attention. My intentions were to see if others were experiencing the same problem.
| This is a review on tobacco reviews.c m Galacticresidue | Jan 13, 2024 | Medium | None Detected | Medium to Full | Pleasant to Tolerable |
C&D talks about not using a bunch of additives in there tobacco. I’m sure this opens up the chance of mold. The fact they stand behind there product and the fact that they don’t use a lot of additives will keep me buying there products (and there good). People want less additives so the result may be a higher percentage of mold.
Just mostly to publicly rip tiny American companies trying their best without even giving them a chance to make it right?
Got it.
Why don’t you read my other comments on this thread before you make asinine assumptions…
I don’t think he was. You already heard people explain that it happiness from time to time and yet you keep going on about it even posting a review from another site. What are you trying to accomplish ?
That it seems to not be an isolated incident. Sorry for offending the Karens of this forum… Now I remember why I don’t get on here much anymore.
That bites. The good thing is Jeremy/C&D will make it right.
It’s not people being Karen’s. It’s that you posted and got your answer. People confirmed that it happens from time to time and you keep it going. You should visit more often and post not only when something’s wrong. It’s a great forum full of great people.
There's a rule about this shit, and now you know why.
Don't go about trying to denigrate forum members, just because you can't follow a few simple rules.
If you feel the need to leave, please do so quietly. Threatening to do so will only increase the berating.
I'm a big fan of Cornell and Dietz, finally an American company that does Virginia tobaccos properly! I believe they help fill the void left when McClelland went out of business. As has been pointed out, sometimes tobacco does mold. It is an organic product and is subject to the whims of nature. As I recall from managing three smoke shops in the 1980s and '90s, mold was even more common with premium cigars than in pipe tobacco.
I stopped smoking my pipes around 2001 when Capstan was no longer available in the US. When I started smoking again, last year, I was delighted to find that C&D was making some excellent Virginia flakes. I have no doubt that they are a reputable company and will stand behind their products. I left a voicemail at their office late this afternoon, probably after they had closed. From what has been posted here, I see they have a great reputation for customer satisfaction. I am confident they will address the issue.
I stopped smoking my pipes around 2001 when Capstan was no longer available in the US. When I started smoking again, last year, I was delighted to find that C&D was making some excellent Virginia flakes. I have no doubt that they are a reputable company and will stand behind their products. I left a voicemail at their office late this afternoon, probably after they had closed. From what has been posted here, I see they have a great reputation for customer satisfaction. I am confident they will address the issue.
I think if the problem is present when you open the tin, the responsibility is the vendor, or manufacturer. Otherwise, yep, your problem.
I am 1,000 % ok with this. A small price to pay for what tastes like the least adulterated tobacco.
I have thrown out quite a few moldy cigars over the years and consider it part of the hobby.
As I posted yesterday, I called Landis Distribution Group and left a voicemail regarding the mold I found when I opened a tin of C&D Anthology 2023. I left the voicemail after business hours on the East Coast. This morning, I received a phone call from a very pleasant lady at LDG, apologizing profusely that I had received a tin of tobacco with mold in it.
She was very professional and very courteous. She emailed me a shipping label so I can return the tin of tobacco to them without paying for the shipping. She also sent me a link to a site allowing me to choose any 2 oz tin of their tobacco as a replacement of moldy tin.
I received her call about 8:30 a.m. Pacific time and by 8:40 a.m. I had an email with a link where I could choose my replacement tobacco. Before 10:30, I had an email with the prepaid shipping label to return the tin of Anthology. I am very pleased with the outstanding customer service I received! I can't say enough good things about the professional and congenial manner in which the whole matter was handled. I am now a bigger fan of C&D than I was before! Kudos to Landis for their fast customer service and to the lady who handled my call. They definitely know how to turn lemons into lemonade!
She was very professional and very courteous. She emailed me a shipping label so I can return the tin of tobacco to them without paying for the shipping. She also sent me a link to a site allowing me to choose any 2 oz tin of their tobacco as a replacement of moldy tin.
I received her call about 8:30 a.m. Pacific time and by 8:40 a.m. I had an email with a link where I could choose my replacement tobacco. Before 10:30, I had an email with the prepaid shipping label to return the tin of Anthology. I am very pleased with the outstanding customer service I received! I can't say enough good things about the professional and congenial manner in which the whole matter was handled. I am now a bigger fan of C&D than I was before! Kudos to Landis for their fast customer service and to the lady who handled my call. They definitely know how to turn lemons into lemonade!
Tobacco with a bunch of stuff added to it and less chance of mold. But it tastes like tobacco with a bunch of stuff added to it.
Tobacco without a bunch of stuff added to it and a slightly higher chance of mold. But it tastes like real unadulterated tobacco.
I know this is an over simplification but it’s one of the reasons I really like C&D. The risk-reward is heavily skewed to reward.
As far as ”this much mold from one company”, how many moldy tins are you talking about? Out of how many produced? What are your odds of getting a moldy tin?
As far as “serious health concern” goes, I’m guessing smoking tobacco is the health concern to be concerned about. Not smoking moldy tobacco. Who is getting sick from smoking moldy tobacco? Anybody?
- Status