4Noggins

[SunriseBoy]

I made an order at 4Noggins and after a week it is still not fulfilled.
Hope Jeff is not sick or something.

 

[cosmicfolklore]

I made an order at 4Noggins and after a week it is still not fulfilled.
Hope Jeff is not sick or something.

Have you called or emailed them before posting?

 

[SunriseBoy]

Have you called or emailed them before posting?

Yes.

 

[orlandofurioso]

No reply ?

 

[SunriseBoy]

No.

 

[orlandofurioso]

Bummer. I feel for you.

 

[TheWhale13]

4noggins customer service is horrible. I lost a package from them after customs rejected the package because of "insufficient information" on the package. I sent them multiple emails but no reply. Too bad.

 

[mso489]

4Noggins had its glory days under previous management. They had/have their own line of blends, and had a good inventory of less marketed pipes in the U.S. like Parker and Hardcastle. That was where I got a small order of Indonesian air cured burley Tambolaka, which was definitely a sturdy blend. I hope they regain their mojo on customer service.

 

[Ahi Ka]

Try contacting through the “contact us” tab on their webpage. A friend got no response to an email, but a prompt reply when he used that method. It took over a week since the order was placed before it was sent. Glad to see you are picking the pipe up again robin

 

[HawkeyeLinus]

I had one mailed the same day, a couple I’ve emailed after three days and they shipped right away. Seems like delays can be an issue, but so far they’ve been responsive. Just not something I go to very often. This place is turning out to be a great place to find some aged tobacco reasonably priced.
Trying to order anything from @pipestud on Saturday morning is having me thinking how my wife must have felt on our honeymoon - 30 seconds of frantic activity and it’s over and I’m unsatisfied! (I did get lucky with one tin I wanted last week). He ships promptly!

 

[forloveoffreedom]

I was a long time customer when Rich owned the place. This new guy unfortunately doesn’t seem to care about the US online business. It’s a shame, maybe things will change someday.

 

[orlandofurioso]

Rich ran a tight bussiness and now I hardly dare to order .
A more assertive approach might help; I will post Jeff through the contact page and ask if foreign customers are still appreciated. It is his bread and butter, not mine.

 

[jewman22]

Terrible customer service from 4Noggins, Iv'e tried calling many times, and emails, nothing gets through.

 

[Cappy]

Always been great service for me.

 

[captpat]

I purchased a few things when it was under previous management without issue, these recurring reports of indifferent CS and I no longer even visit their site.

 

[cohibajoe]

Terrible customer service from 4Noggins, Iv'e tried calling many times, and emails, nothing gets through.

Prier management was A1....The Rotten Tomatoes award is between 4Noggins and P&C...I no longer order from 4Noggins.

 

[Etipton]

I bought a pound and a half box of LBF from them back in the summer with zero issues, hopefully it will show up soon

 

[Bobby Bailey]

I've not had any problems with 4Noggins. I order and it shows up in two to three days.

 

[SunriseBoy]

OK, I got an email back (finally) saying the order was sent, so that's a relief.
It just a bit awkward not being able to get any replies for genuine concerns. Maybe Jeff is just snowed under with work/orders etc.

 

[SunriseBoy]

Have you called or emailed them before posting?

Yes, I tried three times. But I guess he's just very busy.