I'm sorry that you're having issues. I haven't ordered from them in 8 years. Unlike most here, I don't feel the need to try out and cellar every little shop blend out there. I mainly just buy from SP and The Briary... and grow my own. But, if I were a small shop grazer, I'd have to be weary of them. Sounds like a crapshoot of a chance to take.Yes, I tried three times. But I guess he's just very busy.
I hope you get this resolved.