I enjoyed the video. Yes, there was a bit of exaggeration, but what do you expect from the manager, "We're just making fools of everyone?"
The bit about such a low yield doesn't take into account that pipes which have a small flaw that prevents it being made into a perfect smooth will get sandblasted. The actual yield is a good deal higher.
My late father-in-law was a hardcore Dunhill collector, with close to a thousand Dunhill pipes from every era, several prototypes, and cases of Dunhill made 18k gold lighters, jewelry, leather goods, etc. His bedroom was a Dunhill museum. He got me back into pipes after several years of not smoking anything. At one point I lent him my Charatans, at his request, and he refused to return them. I didn't get them back until after he passed away.
I had about 16 Dunhills, mostly from the 1970's which was not their best era. Stems would lose their fit at the drop of a hat. I still have a couple from the 1920's and 1940's and those are great pipes.
But I always found my tobacco somehow lacking in flavor and when I bought my first Barling, well, the Dunhills went in the drawer and I switched to Barlings. Of course, I smoke many other makes of pipes, but Barling continues to hold my affection when it comes to Britwood, with Comoy right up there next to them.
Dunhills are not the greatest pipes ever made, but they are the best known brand of pipe ever made. And their styling, which I think contains more of the French influence, is often beautiful.
@jguss , reading the transcript of the 1928 court proceedings concerning the fight over the Merchandise Marks Act, found that of Dunhill's 300 or so employees, only 2--or was it 3?-- were turners, and only for special orders, which means that Dunhill was importing its bowls from St Claude, all statements to the contrary. And poor Montague Barling was forced to admit, under oath, that they too were obliged to import a percentage of their bowls to meet demand.
This leaves me wondering if Dunhill is outsourcing some of its production, given the manager's comments on being unable to meet demand.