About two weeks ago I ordered a Peterson Dracula 68 and when I opened the box I gave it a quick once over and noticed the hole in the bowl was drilled off to the right, I put the pipe away and made a mental note to send a e-mail. After about a week I sent a e-mail and told them what was going on with the pipe I received, living about 45 minutes away I took a ride and they took care of the problem by exchanging for a new pipe. Also I've got to say what a place they have there, great pipe selection, tobacco selection and a great smoking lounge. I might have to join their Pipe and Cigar club.