Different temperaments, different styles. Before buying from a vendor for the first time, I at least look to see if a phone number is listed on the web site. If no number is listed, I go elsewhere. Depending on how much I'm spending and the product I'm ordering, I'll sometimes call to see how long it takes the vendor to respond. If I don't hear from them for a few days, that may tell me what I may expect in service and support. If the vendor doesn't followup sales queries promptly, you have wonder how responsive they'll be if service is needed. Once I've had an order or two placed, I may then buy online from the vendor.But that is just me.
Leacha, enjoy your pipes.