Hi jchaplick,
According to the manufacturer's instructions (I took the liberty of translating them into English):
1: Do not overfill the front part, because the rear part will take up some space in your tobacco chamber.
2: Close the pipe and light it through the hole in the aluminum endcap.
3: Because of its "authentic construction" the pipe has a relatively low oxygen-supply. By drawing regularly but not too hastily you'll keep your tobacco burning without overheating the pipe.
4: Please change your charcoalfilter after every pipe.
Do you also have the matching tamper?
Jan