So about 14 months ago, I purchased a Xikar lighter. It worked great for about 8 months, then began malfunctioning at an increasing rate until about a month ago it would only light about 5% of the time. I looked at the Xikar website to see if there were any tips on how to troubleshoot it, and was surprised to see that Xikar guarantees their products for life. A little skeptical, I emailed their customer service and explained the situation, not really expecting a response. To my surprise, I received a reply the next morning instructing me to send the lighter back so they could either repair or replace it. I did so, not expecting a very fast turn-around, and was immensely impressed to find a brand new lighter in my mailbox not a week after I sent mine in!
Kudos to Xikar for their impressive customer service! They just got my business for life!
Kudos to Xikar for their impressive customer service! They just got my business for life!