I have to report a similar story...while Briarville has done great work on some of my restorations, they “cleaned” off a Barling’s Make cross logo on a $300 pipe, even after I specifically referenced the importance of the pipe and its logo in my restoration notes. To their credit, they gave me a refund. But that can’t undo a mistake that, to any knowledgeable pipe restorer, should have been a no-brainer.