Trouble With P&C Site (02/18/2017)

[snowyowl]

offering free shipping with the purchase of a tin of any War Horse product.

Dan/Woodsroad:
One of each, free shipping. Life is a good smoke.

 

[mcitinner1]

Buroak...Nothing has changed. I just downloaded a new browser (Opera) and tried that tactic, but nothing doing. I suggest opening a second account with a new email address. I've made purchases with my third account this weekend.

 

[buroak]

Mcitinner, I will have to try a new account, though I don't know that that will help me. I cannot even get the login page to load. When I received P&C's email announcing their IPSD sale I thought maybe they had fixed the site.

 

[twoonefive]

Buroak, any chance you can visit a local library to place the order? Would be a shame to miss the sale.

 

[buroak]

Twoonefive, the trouble does not seem to be with my internet or device. I think the problem is somewhere in P&C's system.

 

[davet]

I just placed an order after receiving their email, no problems :clap:

 

[mso489]

Glad I'm not trying to order from PC this IPSD. I didn't grow up with computers and other devices, and unfortunately, take all their quirks and challenges personally, as many years as I've used computers and tried to get into the technological computerized present. If you grew up with them, I think most understand the device world as a sort of perpetual game theory and enjoy warping it to their will. Whereas I grew up with technology like steam locomotives and rotary phones, where when working, technology was a compliant servant that only gave trouble when it was decisively broken, to be repaired or replaced. Psychologically, it was a different experience.

 

[buroak]

MSO, I think you are on to something there. The other issue here is that the site is working for some people but not others. I am not sure the folks at P&C even know the problem exists. A broken train, however, is working for no one and gets noticed more readily.

 

[buroak]

As I am working late, I thought I would give P&C yet another try. Several failed carts later I still have nothing to show for my trouble.

 

[buroak]

The only way I was able to order right now was to open a private window on firefox and check out as a guest. I couldn't go through my account. Lord knows I could have done without spending $133 today. I wish there was a "goodie box" like last year, but I assume the whole FDA thing puts a major damper on giving away tobaccos.

By the way, I tried guest checkout only to get another blank screen.

 

[woodsroad]

Buroak, I assume you've done the obvious things like make sure your Java is up to dare, flushed cache and called P&C?

 

[buroak]

Woodsroad, I have done all of those, except call. P&C don't take calls on the weekend.

 

[pagan]

They suck

 

[woodsroad]

"P&C don't take calls on the weekend"

You'd think it would be their busiest days....

 

[buroak]

That is what I thought, too.

 

[buroak]

I've been on hold for over 10 minutes at 9am. I'm guessing they are hearing about this from others.

 

[woodsroad]

Did you try swinging a chicken over your head?

 

[buroak]

After about 20 minutes I got through. They seem to be aware that there is a problem. It does not sound like they are going to extend the IPSD sale to allow folks like me time for a fix. I hope I can get enough of the site to work to figure out what is still in stock so I can put together a phone or email order.

 

[deatobacco]

I'm still unable to place an order online at P&C, after trying several times the past few days. It's a pity to miss out on a much anticipated sale, and I mean that for myself, for others who are experiencing similar technical difficulties, and for P&C.

 

[buroak]

I wish P&C would take a page from Smokingpipes.com's playbook. SPC seems to get out ahead of a problem and reassure their customers. P&C is leaving their customers to figure out the problem themselves or spend long waits in the customer service queue.