I look on pipestud.com a few times a week wishing I could catch some great aged tobacco that I guess you guys always snag before I get there. We'll finally last week I hit it just right and there was a load of newly listed tins that were not SOLD OUT. I placed my order with Steve then realized a few minutes later I made a mistake. I thought, oh great I know these guys have to hate when this happens. Steve responded quickly and was great to deal with. He fixed my order and had my shipping code ready. But that wasn't my only screw up, next I noticed I had not changed our address on PayPal from when we moved. I thought, great, my wonderfully aged treasure was headed to another state. So I contacted Steve (again) and once again he happy to fix the issue and I received my goody box in short order. All this to say I will definitely be heading back to pipestud.com hoping to snack more gold in the future. Thanks Steve for excellent service and a great attitude. I cannot recommend him enough.