I am curious after all is said and done, what are your overall thoughts on the grades of repairs that are out there and how to best navigate them? I try to mention this in all of these repair posts, nothing wrong with Briarville or any other repairer for that matter, if your expectations are correct going in. Was it a failure with the first two not understanding your desire or was it a failure to execute knowing damn well they had all the info needed? Was it a price point that they cannot meet or a quality of work they couldn't meet, etc. Those types of discussions would be great around this place.
Until relatively recently in the US, pipes were considered a consumable item. An object with a limited lifespan. In addition, they were assembled from components that didn't age at the same rate. In the same way shoes had their soles replaced several times before the uppers wore out, and a new car needs several sets of tires over its life, a pipe was expected to have its stem replaced a time or two before it was "used up" and thrown away.
Remember: So-called "estate" pipes simply didn't exist until the 1980's, and pipes---with the exception of a handful of higher grade Dunhills, Charatans & etc, cased sets, and presentation pieces---were never purchased with the intention of keeping them all that long. Pipes were thought of simply as "tobacco access devices" by the vast majority of smokers. Once they reached a certain point, they were thrown away and a new one bought. Only if an old pipe was special enough that a smoker wanted to extend its life, or a new-ish one was damaged, was it repaired.
And those repairs were made in the same spirit as the original pipe. Any passably decent looking return to functionality was considered a "good fix." And arranging that fix was no more difficult than taking the pipe to any walk-in tobacco shop, of which there were many. (If they didn't have a repairman in the back, they sent batches of pipes a couple times a week to another shop nearby that did.)
No one expected such repairs to be "invisibly good" because they understood that pipes were factory made, and repairs could only be done by hand. And while such fine handwork was
possible, pipes were inexpensive, so there was no demand for it.
Fast forward to the Internet, Scandinavian quality standards, artisan masterpieces, and hardcore collectors of so-called "estate" pipes in addition to contemporary art pieces. Those smokers---today's smokers---
don't think of pipes as consumables, and have high technical and artistic expectations for repair work. But, being consumers, they are delighted that pipe repair's cost structure was previously based on mass-produced inexpensive pipes and "you can't tell if you squint hard enough" craftsmanship.
They're delighted until the
new expectations +
old price structure makes being a pipe repairman financially unsustainable and they go extinct, that is.